Okay
  Public Ticket #1051967
Making the changes in the image layout
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Comments

  •  2
    hadas28 started the conversation

    Hello support ,

     I have purchase your theme and also complete my work it good and super theme but i have an issue i just want to remove the small images slider and show all at same page .. or it showing 3 thumbnails currently can increase the number of items here to show at least 6 to 7.. 

    Please check this screenshot ..

    http://prntscr.com/e5iupf

    Please help me for this , i am waiting for your reply

    Thanks 

    hadas


  •  1,825
    Opal replied

    Hello,

    I can increase the number of items, please send to me FTP account !

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
  •  2
    hadas28 replied

    Hello support ,

     

    Thanks for quick reply here is the ftp detail from where you can change the number of rows in the product page small images please make the rows 6 and make the arrows visible always if there are more than 6 images ..

     

    Host - ftp.hadasu.com

     

    Username - yashconn

     

    Password - Yashco@123

     

    Access folder -  Hadasu

     

    And if possible please also explain to me how to and from where I can increase the number of rows so in future if I stuck in any issue I can solve that..

     

     

    Thanks 

  •  1,825
    Opal replied

    Hello,

    I have just updated to you. Please recheck !

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    hadas28 replied

    Thank you very much, its looking good :-)

  •  2
    hadas28 replied

    Hi again,

    i have one more question, for the mobile view, is there any way to reduce the size between the price and the product as the attached file?


    thank you, Hadas

  •  1,825
    Opal replied

    Hello,

    I saw space between price and product is ok, don't need reduce.

    http://prntscr.com/e6gho1

    Thanks and have a nice day !

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    hadas28 replied

    Hi, its not OK as i would like to show 4 images at the same time, now its cuts some product and the feedback im getting that I can show more products and less space,
    tks, Hadas

  •  1,825
    Opal replied

    Hello,

    I don't understand your issue because I have just checked your site, don't see some products are cutted.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    hadas28 replied

    Hello, im talking about mobile view and not on PC. the products cut as you can see in my attached file. 

  •  1,825
    Opal replied

    Hello,

    I think, when on mobile only shop one product per row, if you agree I will updat for you.

    http://prntscr.com/e6vk1m

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    hadas28 replied

    Hello, Thank you for your offer, but we do not like it, we only want to reduce some size to display 4 products together.

    tks, Hadas

  •  2
    hadas28 replied

    Hello, Please dont forget to reply us,
    thank you.

  •  1,825
    Opal replied

    Ok, I will reduce some size but recheck FTP account, I can't not connect.

    Thanks and have a nice day !

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    hadas28 replied

    Hi, pls try the below:

    ftp://182.50.135.128

    User: Hadasu

    Pw: Dinaharel28!!!


    as well, there is one more requests from my partners, and its to remove from the website the small menu that using on the mobile device, only keep it on mobile, pls check the attached file,

    my developers told me that you only can do it, is it right?


    tks a lot, Hadas


  •  1,825
    Opal replied

    Hello,

    I have just edited style.css in folder ( wp-content/themes/mode/css ) but I don't see this modify on frontend. May be I edit wrong folder or you enable cache ?

    Regarding new requets, do you want to alway show menu icon same as on mobile ?

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    hadas28 replied

    i just called godaddy and the file is there and at right place.

    they said that they cant control why is it not reflecting the WP site,
    and if you need more information about this issue you can google it.

    For the new request we already fixed it at our side.

    Pls update me with progress, tks, Hadas

  •  2
    hadas28 replied

    Hi, i called again godady and they want you to try to upload with this user:
    pls let me know if any success? 
     

    User: ftpnewuse
    PW: Dinaharel28!!!
  •  2
    hadas28 replied

    Host: 182.50.135.128
    User: n3df1733
    Pass: Yes9365187!
    Port: 21

  •  1,825
    Opal replied

    Hello,

    I have just updated for you, please recheck !

    Thanks and have a nice day !

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    hadas28 replied

    Hello again, need your attention to solve one issue,

    for the clothing category, our images sizes are not 800*800 as the rest of the products, which making the images looks short and cut.

    is there any way to fix the sizes for this category only? 


    you can review it here:


    https://hadasu.com/product-category/clothing/


    tks, Hadas

  •  1,825
    Opal replied

    Do you send for me Admin web account, I need to check your config.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    hadas28 replied

    Hello, this is the access for you:

    URL: https://hadasu.com/wp-admin/
    user: mydevit
    Pass: $cgA!N9Vj&&6bj2ZFjmoP6IJ

    looking forward hearing back from you,

    Hadasu

  •  2
    hadas28 replied

    Hi, we found one more problem with the theme, you are using this plugin: revolution home slider and we cant remove the google external font.


    would you mind to check this too and reply back?


    tks, Hadas


  •  1,825
    Opal replied

    Hi,

    #1. Image product: I have just config product size and install plugin render thumbnail for your site.

    Please go to https://hadasu.com/wp-admin/tools.php?page=regenerate-thumbnails

    and click Regenerate to render all image for your site.

    #2. Sorry, the problem from Revolution plugin, please contact with them to be support.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    hadas28 replied

    Hello Pls find below reply from my developers:

    Response #1 issue: Regenerate Thumbnails allows us to regenerate the thumbnails for our image attachments. This is very handy if we've changed any of our thumbnail dimensions (via Settings -> Media) after previously uploading images or have changed to a theme with different featured post image dimensions. But out issue is different, we want to remove the animation.

    Response #2 issue: As it is bundled with the theme so the themepunch will not help us and will not provide any support, Kindly review the screenshot of their website 

  •  1,825
    Opal replied

    Hi again,

    #1. Remove the animation: where do you want to remove? please take a photo screenshot about your idea.

    #2. I can not login your admin, please recheck and send for me.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/