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  Public Ticket #1258352
Installable WP file not accepted
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Comments

  • Lacedmedia started the conversation

    I purchased this theme about a montha go and everytime I try to instal it I get an error message stating: "The uploaded file exceeds the upload_max_filesize directive in php.ini" 


    Please assist immediately as my client is getting frustrated with the length of time this is taking. I don't want to leave a bad review but I'm confused as to why this doesn't work like the other templates. I really want a refund.

  •  2,121
    Opal replied

    Hi,

    Through PHP.INI file:

    If you cannot see the php.ini file in your directory create the new one with below mentioned code and upload it to your root folder on your web server.

    If you can see the php.ini file then change parameters or add :

    upload_max_filesize = 64M
    post_max_size = 64M
    max_execution_time = 300

    In case that tip does not work with 64MB, try it with 10MB.

    If you still can not do it, pls send FTP and Admin web account  for me, I will check and help you.

    Thanks.





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