I bought this theme yesterday , installed with all the required plugins. then I tried importing wpOpal import, and it did not work , I followed the guide, copied Sample folders to the eventiz_theme.zip file and installed the theme but it took ages to import "wpOpal import" and never stopped loading, I had to reinstall the theme, still dint work and after refreshing the page, I got my site completely down with error HTTP 500.
About your issues, pls send FTP and Admin web account for me, I will check and help you.
Opal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
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