Okay
  Public Ticket #1797586
Problems with Instagram browser
Closed

Comments

  •  2
    guzalonso started the conversation

    Hello there!

    I'm struggling with this, I have this website www.crouch.uy with is all made with Elementor, it's an ecommerce, and if you see at your phone its all ok, but if you go trough the site using Instagram browser, or Facebook's, all the product prices appear wrong in product pages!.

    The weirdest is that only on that crappy browsers, but still being used, Instagram's most of all.

    Any help with this?. Thanks a lot!

  •  1,905
    Opal replied

    Dear mate,

     Could you send me some screenshots with description please?

    Thank you.


    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    guzalonso replied

    sure!, you may know that the correct one is the price set at 1340, wich I see correctly everywhere but Instagram or Facebook browser. 

    As far as Ive seen this is happening on “short regular” section following this menu - productos - short regular. 


    Thaks ‘

  •  1,905
    Opal replied

    Dear mate,

    We think it's due to cache. Please deactivate plugin cache then clear cache and check again it. Do you have to use the cache server?

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    guzalonso replied

    Yes, I use Swift Performance Lite plugin, and Cloudflare. I also use this settings in another Elementor website but I do not have this problem. So, you recommend me to clean cache and deactivate cache plugin and take a look?.

  •  1,905
    Opal replied

    Dear mate,

    Yes. We have check your site. Price ok now : http://prntscr.com/lodzwt

    Please clear cache and check again it.

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/