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  Public Ticket #1798006
Elementor not working
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  • gilddevan started the conversation

    Hi from Brazil!


    Problem:

    I'm having poblem with Elementor in this theme. I try to edit page but the page error  500 show up. 

    https://www.fabifashion.net

    https://www.fabifashion.net/wp-admin/post.php?post=109&action=elementor

    Your demo page also is off:

    https://demo2.wpopal.com/pecil/home-2/

    Solutions that i tried:

    So, i increase memory limit at the php.ini and wp-config.php and still not workint. I talk with HostGator Brazil, but they sayed that the theme has heavy plugin like elementor.

    Ask:
    Please, help me with this, i think the theme has some bugs because i tryed to access de demo URL and sometime the link is off.
    Again, i purchase this theme because my client need sale your clothes online here im Brazil and she is so sad because that.

    Please guys, help me! :)

    Gil Marinho - Web Deisgner at www.nextstep.com.br

  •  2,121
    Opal replied

    Dear mate,

    - Demo 

    Thank you. We have fixed it. It is run fine.

    - Elementor error 

    It is problem hosting server. You can send me info login admin your site.

    We will check for you.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   gilddevan replied privately
  •  2,121
    Opal replied

    Dear mate,

    If you get a blank page when you try to edit with Elementor, it might be due to a lack of memory. 

    https://docs.elementor.com/article/184-cant-edit-with-elementor

    We have change option switch front-end editor loader method.  It is ok now.

    Thank you.



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes