Okay
  Public Ticket #2255424
Demo importer
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Comments

  • Nadav Angel started the conversation

    Hey I just bougth your fashion store theme, 
    How can I import demo?
    It asking me to upload a demo theme or something, I attacthed a screenshot so you can better understand what i'm talking about.

    Help me out please.

  •  2,121
    Opal replied

    Really so sorry for replying late.

    About your issues, pls send  Admin web account  for me, I will check and help you.

    Thanks and Happy New Year! 


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   Nadav Angel replied privately
  •   Nadav Angel replied privately
  • Nadav Angel replied

    I sent the wp login info.
    There is any news?

  •  2,121
    Opal replied

    Hi, 

    I checked, you are no longer using our themes.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Nadav Angel replied

    Wth is that customer service,
    As you saw your theme is installed on the wordpress.
    Your not gonna help me install the demo theme that I purchased?
    I'm waiting already a 6 days for your help and that's your answer?
    Help me import the demo or send me a full refund.

  •  2,121
    Opal replied

    Sorry, our theme is not installed.
    Please check the site link  ? oriel.co.il

    https://prnt.sc/qjwlgo

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   Nadav Angel replied privately
  • Nadav Angel replied

    Can you please also explain to me how do you install the demo?
    And why did I saw that "there are no predefined import files available"

  •  2,121
    Opal replied

    Hi,

    I have imported demo for you, please check.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Nadav Angel replied

    Thank you,
    Can I know the way to the solution?
    I need to be able to import the demo once again.

  •  2,121
    Opal replied

    Hi,

    I imported it manually, I don't know why your server cannot access our demo data files.

    Did you try to edit wp-config.php? See https://www.hongkiat.com/blog/update-wordpress-without-ftp/

    You should change the permission so that WordPress can write files. See https://stackoverflow.com/questions/640409/can-i-install-update-wordpress-plugins-without-providing-ftp-access

    Try contacting server admin to resolve.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Nadav Angel replied

    Can I have the files to be able to import the demo manually?

  •  2,121
    Opal replied

    Hi,

    You can import it using the 3 files I sent in the attached file.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Nadav Angel replied

    How do I enable the RTL support ?  

    and where can I translate the strings of the site ?


    Thank you !

  • Nadav Angel replied

    Also where Can I edit the Header with Elementor ?


  •  2,121
    Opal replied

    Hi,

    - You can use the "Loco Translate" plugin to translate string.

    - Change your language to enable RTL

    - Please enable Elementor in Post Types "Header" and "footer"

    https://prnt.sc/qobb4m

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Nadav Angel replied

    Thanks for that, unfortunately I got another few problems with the mobile version.
    1)The header is broken
    •the logo is too small while on desktop it looks great
    •the search icon is sitting in the logo
    •the menu icon is sitting in the logo

    2)When scrolling down and a bit left, all the screen moves I see a big white part,
    It takes half of the screen.

    Please take a look here:
    motivationstyle.co.il

    Wordpress login info:
    motivationstyle.co.il/wp-admin
    admin
    [email protected]

  •  2,121
    Opal replied

    Really so sorry for replying late.

    Please check, I fixed.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes