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  Public Ticket #2462846
Theme costumization
Closed

Comments

  • pedelima started the conversation

    Hello

    I'm preparing a site with Royan theme and I'm having difficulties to fix some issues.

    Can you please help me to correct the following issues:

    1) The images in the slider started to show with low quality. I have already uploaded new photos from the theme and the issue persist;

    2) I can't increase the height for the product as shown in the demo template for the products on the main page

    3) Where can I change the text in the "PROMOTION" label just to show "PROMO" so that it could fit in the circle

    4) The video doesn't play when linked to a YouTube video.

    Thank you for your help.

    Attached files:  Issue3.png
      Issue2.png
      Issue1.png
      Issue4.png

  •  2,121
    Opal replied

    Hi,

    Please send:

    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   pedelima replied privately
  • pedelima replied

    Could you also check the gallery page. 

    I'm also not able to put it according to the demo theme.

    It shows "Nothing Found"

    Best regards

  •  2,121
    Opal replied

    Hi,

    1. The images look fine https://prnt.sc/td3w4m

    2. You can try other images

    3. You can use Loco  Translate to translate / change words instead of edit core files https://hungpd.name/translating-your-theme-with-loco-translate-plugin/

    4. Please send:

    - FTP info (server, username, password, port)

    I will check this problem for you.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes