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  Public Ticket #2538947
Missing elements in the template theme
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  • PinkyDesign started the conversation

    I have recently purchased the Konstruktic template theme. When I activated the theme and imported the demo data as per the instructions, none of the pages contain the elements as per the demo pages. They are missing elements and content or the page is completely empty. It appears all the pages I have to build from the app Elementor which if I had know this is the case then I would have been better off buying another template which allows me to simply replace and re-skin the site. I didn’t realise this template theme was so involved as I was after some clean, simple and convenient. It is very disappointing and misleading that the information prior to purchase state’s the home page have pre-made pages and ‘multiple impressive types of header and footer layouts for users to choose from‘. None of these pages and footers have been populated correctly or contain the same layout and visuals as per the demos. The contact us form doesn’t display like your demo one on the contact page. Also the revolver slider doesn’t work and require a purchased code which appears to not accept the one I got for this theme. It is requesting me to purchase this plugin. I am wanting a solution to help me get my website finalised efficiently and easily. There are many pages I loved about this template but I am struggling to set them up. Do you have an instruction document specifically for this template also how do I get the interchangeable hero images as per your home demo pages? If you can provide me with a solution in this then it would be greatly appreciated. 

    I look forward to hearing back and hopefully able to get my site under way. 

  •  2,251
    Opal replied

    Hi,

    - It caused by Elementor 3.x version, please rollback to 2.9 version and import again, it should work

    https://www.wpopal.com/elementor-3-0-issues-announcement/ 

    - Please reset all site by using this plugin

    Then, please import again https://wordpress.org/plugins/wordpress-reset/

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • PinkyDesign replied

    Thank you for your reply. The information you provided solved the issue and I am very happy with the result. Templates appear to be working 😃 

  •  2,251
    Opal replied

    Hi,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/konstruktic-construction-building-wordpress-theme/reviews/23973366

    Your feedback is the motivation to improve our work and services.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • PinkyDesign replied

    Hi there, 

    Unfortunately I had migrated my site to the live environment and my web developer had updated Elementor from 2.9 to v3.012. As all my content was finalised and almost ready to go live I am wondering if the previous method will erase all the content and layout I have done on my site?

    Also does this template support a product catalogue page as my client decide they wanted to add an additional page to promote their equipment sales. So wanted to have a Categories pages for their customers to choose from and then it will navigate to all the products is this category and then whatever the customer selects it will take then to a product description. Currently I installed woo commerce however the display of the information isn't so good as per the attachments and I can unable to edit this. Any suggestions on how I  can rectify this?

  •  2,251
    Opal replied

    Hi,

    Please send:

    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • PinkyDesign replied

    Hi,

    The login details a a per below however if you do decide to make any major amends/adjustments to the website please me prior. 

    URL: http://ozcon.net.au/wp-admin

    Username: OpalUser

    Password: YdMqWd6tUw#OxN#1RYvHjgty

    Kind regards

    Kelly

  •  2,251
    Opal replied

    Hi,

    1. You can import on staging site, then export and import to live site. Also, always make backup first https://hungpd.name/how-to-migrate-or-backup-a-website-with-all-in-one-wp-migration-plugin/

    2. By default, Woocommerce has not included in Konstruktic. If you want to customize or modify styling, then it requires CSS customization and would cost you an extra fee

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • PinkyDesign replied

    Hi there,

    Ok I thought that might be the case. How much is it to get the CSS customization done? Is this through your team or will I need to source a web developer for this?

  •  2,251
    Opal replied

    Hi,

    First, please provide the mockup how you prefer to display and I will give the price

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • PinkyDesign replied

    Hi there, 

    I have attached an example of what I am after in regards to the product catalogue displays. As I currently can't even adjust the pages hence this is what I want to get done. 

    I have tried to keep the original template aspect as much as I can to ensure it isn't going to take too much time. 

    Kind regards,

    Kelly

  •  2,251
    Opal replied

    Hi,

    You want to display the breadcrumb and title here? https://prnt.sc/v5pxoh

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes