Okay
  Public Ticket #2593101
Elementor PRO
Closed

Comments

  • vincent started the conversation
    November 6, 2020 at 5:48pm

    Hi Opal, 

    I use Elementor pro to make my pages and my popup but your theme medicor is uncompatible (https://www.wpopal.com/elementor-3-0-issues-announcement/) but i really need elementor pro. 

    When do you upload an upgrade please ?



  •  2,123
    Opal replied
    November 7, 2020 at 3:22am

    Hi,

    Please send:

    - Screenshots of issues
    - FTP info (server, username, password, port)
    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,

    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   vincent replied privately
  •  2,123
    Opal replied
    November 10, 2020 at 6:43am

    Hi,

    Please provide URL of the mentioned page, so I can take a closer look.

    Regards,

    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   vincent replied privately
  •  2,123
    Opal replied
    November 11, 2020 at 3:09am

    Hi,

    Admin credential is incorrect, please check again

    Regards,

    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   vincent replied privately
  •  2,123
    Opal replied
    November 12, 2020 at 9:07am

    Hi,

    Please add below code to Customize -> Additional CSS

    .elementor-nav-menu a {
    display: inline-flex;
}

    Regards,

    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • vincent replied
    November 12, 2020 at 2:58pm

    Hi Opal,

    Ok, great, it work for the menu, but another block are broken now (see screenshot) here : bug-block.png

    And when can i upgrade Elementor in >V3 because, i can't upgrade Elementor pro and many bugs of this plugin must be fix.

    ( https://www.wpopal.com/elementor-3-0-issues-announcement/ ) 

  •  2,123
    Opal replied
    November 13, 2020 at 1:39am

    Hi,

    I deactivate Pro version and it still same. It seems not related to Pro version

    Regards,

    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • vincent replied
    November 13, 2020 at 10:22am

    Hi, 

    Yes, the pro version is the problème :

    1) I've just desinstalled all elementor plugins.

    2) I've installed the lastest Elementor version : 3.0.13 and whith the CSS correction, all is all right (megamenu ok)

    3) ive installed the lastest Elementor Pro version : 3.0.6 and many boxes are broken (see screenshot). 

    I thing i can fix it manualy but it's anormal and it should be work normaly... 


    Attached files:  Just Elementor 3.0.13 installed.png
      Elementor Pro 3.0.6 installed.png

  •  2,123
    Opal replied
    November 16, 2020 at 4:18am

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    I deactivate Pro version and it still the same https://prnt.sc/vjsqay https://prnt.sc/vjsqe8

    Regards,

    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • vincent replied
    November 18, 2020 at 3:29pm

    Hi, 

    All plugins are update. All work well. Thank's, your can close the ticket. 

    Regards

  •  2,123
    Opal replied
    November 19, 2020 at 2:47am

    Hi,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/medicor-medical-clinic-pharmacy-woocommerce-wordpress-theme/23809616

    Your feedback is the motivation to improve our work and services.

    Regards,

    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes