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  Public Ticket #2604090
The only demo that works it´s the second one
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  •  1
    andreachapellins started the conversation

    Hi, I can´t use the demo I want to, the only one that works it´s the #2. I had to install the theme on the file manager of CPannel, I tried for hours to upload it like I usually do on wordpress: apperance: themes: upload theme, but it appeared a text box telling me that "he uploaded file exceeds the upload_max_filesize directive in php.ini.", but I changed the value on the php.ini before. The theme only has 2M and I changed the value to 15 even.


    I need help please I tried everything.

    9328143911.png
  •  1
    andreachapellins replied

    Please I need support or I will need the money back, it´s not mine it´s for a costumer

  •  2,123
    Opal replied

    Hi,

    - Please rollback to 2.9 version and import again, it should work

    https://www.wpopal.com/elementor-3-0-issues-announcement/ 

    - Please reset all site by using this plugin https://wordpress.org/plugins/wordpress-reset/

    Then, please import again

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    andreachapellins replied

    I did what you told me and it still appears this

    7920433599.png


    You can sew how I previously adjusted the value on the cpannel

    9090537065.png


  •  1
    andreachapellins replied

    What does "inflating" or "creating" means in here?


    7940827336.png
  •  1
    andreachapellins replied

    I can´t understand how you do a theme that is damaged. I followed all the instructions of the documentation, but it doesn´t work the one demo I want. Either you REALLY help me or I would like my refund back. 

  •  1
    andreachapellins replied

    Like really, look at this. That´s what you call fixing the problem?

    8039197884.png


  •  1
    andreachapellins replied

    I will ask for my refund. I need this work to be done si I shouldn´t be waiting for you. Literally you stole me time and money

  •  1
    andreachapellins replied

    Now I canged to the demo that used to work and it appears this

    8061768769.png


  •   andreachapellins replied privately
  •  1
    andreachapellins replied

    Now it appears this if I try again to upload the theme

    The package could not be installed. The theme is missing the style.css stylesheet.

  •  2,123
    Opal replied

    Hi,

    Check now please

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    Bruno replied

    Hi,

    I red lot of post regarding the theme (Lex Rider) and I have the same issues.

    Your theme doesn't work, you have to admit that, maybe it worked for the previous WP version, but today it doesn't work.

    I don't have to spend hour to try to succeed to have the slider visible, I don't want to get sick, I don't have time to lost.

    I don't have doubt you provide good theme, but not this one.

    So please, how can we payback to buy another theme, I need to go ahead, I have a customer which wait for his website up.

  •  1
    andreachapellins replied

    Bruno is right, if I still have problems I need to know where I can submit a report for my refund. 

  •  2,123
    Opal replied

    Hi,

    @Bruno

    - Sorry for that inconvenience. Please create your own ticket and provide admin credentials I will check it for you

    @All

    - By default, Elementor 3.x is killed the import function so you need to rollback to 2.9.x version and re-import. It should work

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes