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  Public Ticket #2615347
Picture loading
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  • extremejojo started the conversation

    Dear Sirs, 

    It pass almost two weeks since i wrote you and you didn't fix this

    I paid you this theme and it says that i have support so pls do it as agrred.

    I still have problem in loading some pic, website wont load any pic except webp format. And this webp format wont load on mobile phones, so I want to change to png,

    Here is problem with picture load in Home 1 section 12. Select Availability .

    I have tried all formats but it wont load pictures when i click on OTVORI PLAN it said This image failed to load

    Can you please help me, i have put now png format of floor plans for every apartmant.

    You have credentials in last ticket.


    Thanks in advance.


    Attached files:  2020-11-29_13-28-07.png

  •  2,119
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you

    Check now please  https://prnt.sc/vtgo5q

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • extremejojo replied

    Hey guys,

    Thanks a lot but still same picture i loading on every link down below when it's clicked, can you check why it can't load other png's.

    Thanks in advance.

    Regards,

    Jovan.

  •  2,119
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you

    We do sell HTML version only. You should to do it by yourself

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • extremejojo replied

    I don't understand, i pay you something that is not working good. On you main theme also there is same problem. Please can you fix that or i would like my money back so i can buy some functional theme.

    This is now way that professional do.

    There is some problem why it calling same PNG file all the time when is clicked on button even as I put another one.

    Please fix the problem or give me some alternative how to manage this. 

    Thanks in advance.

  •  2,119
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    Please let me explain: We sell HTML version only, you need to use get api to make it work by yourself.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • extremejojo replied

    Hi, 

    I don't understand you.

    I asked you for HTML version and you said that you don't have it...

    And now you have it?? Pls fix this as soon as posibble or i want my money back, coz this is not the way you treat a client.

    Thanks in advance.

    Jovan.

    Attached files:  2020-12-07_13-47-58.png

  • extremejojo replied

    Hi,

    Is there other option on this button to add PDF file to be open/downloaded so we don't need pictures anymore.

    Tnanks.

  •  2,119
    Opal replied

    Hi,

    Unfortunately, this is not an option built into the theme at the moment. 

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • extremejojo replied

    Hi, can you send me some code to input just to make pdf file download.

    Attached files:  2020-12-08_13-18-09.png

  •  2,119
    Opal replied

    Hi,

    Regretfully, this particular customization request is outside the scope of our support as this is not related to an issue with the theme and instead has to do with your customization of it. Please keep in mind that our support only covers getting setup, theme features, and bug fixes. 

    Thank you for your understanding.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes