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  Public Ticket #2627091
PHP variables
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  •  1
    kosbornedesign started the conversation

    Hi, I have installed Dreama according to the supplied guide, but I'm experiencing some errors when editing pages and pressing Update - it will go to a 404 page.

    In the theme info page I see the attached, which advises that the PHP variables are incorrect but I can't find any information regarding what these settings should be for this theme.

    Attached files:  Screenshot at Dec 10 14-59-42.png

  •  2,121
    Opal replied

    Hi,

    1. Please send:

    - Screenshots of issues
    - FTP info (server, username, password, port)
    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    2. You can contact hosting provider to increase these values

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    kosbornedesign replied

    Hi,

    For the first issue, I can't really send a screenshot because an error doesn't appear. I try to Update a page and I'm taken to a 404 error page. I will send credentials in a private message.

    For the PHP values, I know I can get the provider to set the values but I need you to tell me what to set them to. I worked with the provider to set them to all kinds of values, as high as 3000 and still the warning notice didn't go away. I can't find any published information on this theme about what these settings should be.

  •   kosbornedesign replied privately
  •  1
    kosbornedesign replied

    To replicate the 404 error, just go to the homepage and click 'Edit Page' (to go to the WP editor, not Elementor). In the settings, change the Header to 'Default' rather than 'Header 2'. When you click Update, you get a 404 error.

    This only happens on some pages, not all of them. I haven't identified what they have in common.

  •  2,121
    Opal replied

    Hi,

    I've fixed your issue. Please check your site again.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    kosbornedesign replied

    Thanks. What was the problem?

    Also what about the PHP variables? I've got Time Limit set to 600 and Max Input Vars set to 3000 but both of those show a warning notice and an error respectively. Same as the first screenshot I sent in this ticket.

  •  2,121
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    1. It was bug in core plugin, I fixed it.

    2. Values

    - Max Input Vars value should be 6000 while Time Limit is good, you can ignore it

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/dreama-engagement-wedding-planner-wordpress-theme/23460319

    Your feedback is the motivation to improve our work and services.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    kosbornedesign replied

    Thank you for that info. I've updated the Max Input Vars and it has a tick now.

    After these changes, I'm getting an error trying to use Elementor to edit the Header and Footer - see attachment. Trying to view them goes to a 404 page. This was working before you fixed the bug.

    Attached files:  Screen Shot 2020-12-14 at 2.41.25 pm.png

  •  2,121

    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    kosbornedesign replied

    Hi, those two options are already checked in my Elementor settings. I'm not sure which part of the link you've sent is relevant. I have turned the Header and Footer settings off, and turned back on again, but either way I still can't View the Header/Footer and now when I try to Edit in Elementor the Elementor screen just sits on Loading..... forever

    I'm trying to get this site done with a quick turnaround and these issues are slowing me down

  •  2,121
    Opal replied

    Hi,

    I've fixed your issue. Please check your site again.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes