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  Public Ticket #2692864
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  • tyronw123 started the conversation

    Good Day,

    I'm unable to change my website to full width, please assist. 

    Regards

  •  1,931
    Opal replied

    Dear mate,

    You can refer guide: https://elementor.com/help/how-to-create-a-full-width-page/

    Or send me info login admin site. We will check and change it.

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   tyronw123 replied privately
  • tyronw123 replied

    Another problem, I'm unable to edit the shop page after I assign the page in Woocommerce settings. 
    Also, how do I change the fonts and font color of the shop grid/catalog? It doesn't update when I change it from theme editor or elementor. 

  • tyronw123 replied

    Also, on the home page when you click on the arrow of the slider it refreshes the whole page? 

  • tyronw123 replied

    When I try to edit the shop page, it forces me to enable safe mode. 

    See attached. 

    Attached files:  fasfafwawfasf.png

  •  1,931
    Opal replied

    Dear mate,

    - I'm unable to change my website to full width

    We fixed issues. Pls check again.

    - When I try to edit the shop page, it forces me to enable safe mode. 

    WooCommerce shop pages cannot currently be directly edited by Elementor. With Elementor Pro, however, you can create a new shop archive page to use in place of the default shop page. See how to create a WooCommerce archive template here.

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • tyronw123 replied

    Please look at the following, 

    #1 - When you click on the arrow of the catalog slider it refreshes the whole page? 

    #2 How do I change the fonts and font color of the shop grid/catalog? It doesn't update when I change it from theme editor or element. 

  • tyronw123 replied

    The buttons below on mobile are awesome but I have to assign a page in woocommerce settings to shop for it to work. When I set a page, I lose my page settings and layout and it also adds another catalog. 

  • tyronw123 replied

    How do I assign the buttons to a different page

  • tyronw123 replied

    The buttons at the bottom of mobile

  •  1,931
    Opal replied

    Dear mate,

    You are not using the available homepage.
    We see create the new home page.

    - When you click on the arrow of the catalog slider it refreshes the whole page? 

    Do you delete the button on the catalog slider ? We don't see button: https://prnt.sc/zzf0zk

    - How do I change the fonts and font color of the shop grid/catalog? It doesn't update when I change it from theme editor or element. 

    You can refer to guide: https://wpdocs.gitbook.io/supplero/setting-1/color

    https://wpdocs.gitbook.io/supplero/setting-1/typography

    - The buttons below on mobile...

    You must edit code PHP.

    You can edit code in file : wp-content\themes\supplero\inc\woocommerce\woocommerce-template-functions.php

    Search function : supplero_handheld_footer_bar

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • tyronw123 replied

    There is a problem with the buttons on the theme. 

    The shop button only works when you assign a shop in the WooCommerce settings, but when you assign a shop, you can't edit that page.

    When you edit a page and only assign the shop afterwards, the theme screws up the page as it adds another catalog etc. 

  •  1,931
    Opal replied

    Hi again,

    I fixed it for you, please recheck.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • tyronw123 replied

    Please explain how you fixed it, still not working, see attached. 

    Look how it changes when I assign the page as a shop. 


    Attached files:  asdasdasdasda.png
      asdasdasdad.png

  • tyronw123 replied

    Also, how do I make all the images the same height in the catalog?


  •  1,931
    Opal replied

    #1. I changed link icon shop on mobile menu = link shop page: https://prnt.sc/100om58

    #2. You need to fix height image: https://prnt.sc/100opu5

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • tyronw123 replied

    I sorry, I thought you updated the theme, not my own page. 

    Please see attached for the height reference. You looked at the wrong content. 

    Attached files:  asdasd.png

  •  1,931
    Opal replied

    Dear mate,

    You can upload image products same size and check again issues.

    Or install plugin and config size image: https://wordpress.org/plugins/smart-image-resize/

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  1,931
    Opal replied

    Hi there,

    I haven't got any reply from you. Is your it good with the product images? 

    Also, could you please rerate our theme 5* on ThemeForest?

    Thank you,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • tyronw123 replied

    Good Day, 

    I fixed the rating, please assist again with assigning the buttons at the bottom of the mobile. 
    How can I do it? 

  •  1,931
    Opal replied

    Dear mate,

    - Menu Sticky Footer

    You can edit code in file : wp-content\themes\supplero\inc\woocommerce\woocommerce-template-functions.php

    Search function and edit code: https://prnt.sc/105qnk7

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • tyronw123 replied

    I've tried the last time, not sure what to enter. Don't know the code. 

  • tyronw123 replied

    That's why I use elementor unfortunately. 

  •  1,931
    Opal replied

    Please tell me what you want to edit and send me a mockup.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • tyronw123 replied

    Currently, the shop button is not linked to the shop page and the account button neither. 

    If you can tell me what you'll do, I'll be able to do it next time there's an error. 

    Regards 

  •  1,931
    Opal replied

    Dear mate,

    Please add the shop page and account.

    https://prnt.sc/1068tsc , https://prnt.sc/1068van

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • tyronw123 replied

    As mentioned before, when I assign a page to the shop it removes my theme and I'm unable to edit it again. 

  • tyronw123 replied

    I have a specific page for the shop that's not suppose to show all the products and has a banner. 

  •  1,931
    Opal replied

    Dear mate,

    Ok. Send me a link to shop. We will check and custom code for you.

    Or add code below in functions.php of the child theme

    if (!function_exists('supplero_handheld_footer_bar_shop_link')) {
        function supplero_handheld_footer_bar_shop_link() {
            echo '<a href=" add link shop "><span class="title">' . esc_attr__('Shop', 'supplero') . '</span></a>';
        }
    }
    

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • tyronw123 replied

    Hi!

    Okey, I've been able to ge the shop one to work but not the account one.

    Did exactly the same, see below. 

    But it takes me to the same page as before. 

    function supplero_handheld_footer_bar_account_link() {
        echo '<a href="' . esc_url(get_permalink('781')) . '"><span class="title">' . esc_attr__('My Account', 'supplero') . '</span></a>';
    }
  •  1,931
    Opal replied

    Dear mate,

    Please use the URL link.

    Ex : http://temp.purewithin.co.za/contact-us/

    function supplero_handheld_footer_bar_account_link() {
        echo '<a href="http://temp.purewithin.co.za/contact-us/"><span class="title">' . esc_attr__('My Account', 'supplero') . '</span></a>';
    }
    

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/