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  Public Ticket #2796205
Responsive mode is different from actual mobile
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  • Humbert Glaffo started the conversation

    Hello,

    I'm trying to make changes with Elementor pro to the website but specially the single product page in mobile preview is very different than the actual display on mobiles. This makes extremely difficult to have accurate results.

  •  1,873
    Opal replied

    Hello,

    This is a matter of page customization with Elementor Pro. Our theme does not support this.

    You can refer to Elementor's creation guide. https://elementor.com/blog/customize-woocommerce-product-page/

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Humbert Glaffo replied

    Hello, this is not Elementor. I changed the theme to Storefront and everything works fine. Does this mean that I cannot use your theme? can you provide a workaround or at least a better explanation on the issue?

    Cheers!

  •  1,873
    Opal replied

    Hello,

    Please send me the link admin site and info login admin WordPress(username and password). We will check for you.

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/