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  Public Ticket #2835953
Can't upload the theme onto Wordpress
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  • Photofunner started the conversation

    Dear Support Team,

    I just purchased the theme and tried to upload it onto Wordpress (version 5.8) but it could't. There was a message saying "The link you follow has expired. Please try again." Please alos see the attachment. 

    Could you please suggest how to fix the problem? Is it about the Wordpress Version? If it is, is there a way to downgrade the wordpress version to the one that is compatible with the theme.

    Thank you for your assistance.

    Best Regards,

    Sarayoot



    Attached files:  Screenshot (73).png

  •  1,931

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Photofunner replied

    Thank you for your prompt reply and the instruction. However, I am using DirectAdmin. Do you have instruction for it?

    Best Regards,

  •  1,931
    Opal replied

    Dear mate,

    Sorry, You can contact the author DirectAdmin plugin? They will check and guide you.

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Photofunner replied

    Hi Dear,

    I have a problem downloading the theme. It said that 

    "The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed."

    Can you please suggest me for solution?  Thank you.

    By the way, I have already addressed the previous problem related to memory space.

    Best Regards,



    Attached files:  Screenshot (74).png

  •  1,931

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Photofunner replied

    Thank you for your prompt reply and information. The theme is successfully installed. However, I came accross another problem regarding the demo for Home 1. 

    The problem is that the slider on the page is not working. I captured the monitor and attached here. Please find the attachment. Please suggest solution for this. Thank you. 

    Best Regards, 

    Attached files:  Screenshot (75).png

  •  1,931
    Opal replied

    Dear mate,

    You can import slider and check again issues.

    Guide import : https://theme-fusion.com/documentation/avada/how-to/how-to-export-import-your-slider-revolution-sliders/

    File import. Download all file theme on ThemeForest

    Then unzip folder-> Open folder revsliders

    Or check the file attachment. Download and import slider.

    Thanks.

    Attached files:  slider-amenities-2.zip

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Photofunner replied

    Thank you. The problem is fixed. I had to download your attached slider file. Not the one came with the theme. 

    Best Regards,

  • Photofunner replied

    I am sorry to bother you again. I just found the same problem happened again but this one happened to demos : Home 2 and 4. The sliders are not working. Please see the attachments. I tried to download your slider file that you attached here but this time it did not work. 

    Please further instruct. Thank you.

    Best Regards,

    Attached files:  Screenshot (77).png
      Screenshot (76).png

  •  1,931
    Opal replied

    Dear mate,

    Please check file attachment then download file slider and import it.

    Thanks.

    Attached files:  service-style-02.zip
      home2.zip
      home-4.zip
      service-style-02.zip

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/