IF YOU OPEN A TICKET IN THE WRONG CATEGORY YOU WILL GET A REPLY WITH DELAY OR WON\'T ANY REPLY EVER!
First of all, thank you for choosing our products. We really appreciate this. Secondly, if you have any questions or difficulties with an item, please read the documentation included in your purchased file. Thirdly, if the problem is not solved please contact us via our support system https://wpopal.ticksy.com/ or email: [email protected]. We are located in GMT +7 time zone and we answer all questions within 12-48 hours on weekdays. In some rare cases, the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
IF YOU HAVE A PRODUCT-RELATED PROBLEM ON YOUR SITE, PLEASE PROVIDE US THE FOLLOWING THINGS:
- Link to your site: To check your site...
- Admin account: To dig in the site more deeply...
- Order id: To identify yourself...
- FTP access (optional): Sometimes we can\'t solve problems without it...
HOW TO WRITE A SUPPORT TICKET?
- Language: Please write us in the following language: English.
- Browser info: If the problem is related to some kind of browser please send the details about it and some screenshots. It helps us a lot.
- Create and keep contact via only one Ticket. That makes us easier to manage your problem. We will not support you if you spam or create a lot of tickets
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Qs. Read Featured Articles below before OPEN A TICKET, please. WPOpal Team