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DEAR CUSTOMERS.

IF YOU OPEN TICKET AT WRONG CATEGORY YOU WILL GET REPLY WITH DELAY OR WON'T ANY REPLY EVER! 

First of all, thank you for choosing our products. We really appreciate this. Secondly, if you have any questions or difficulties with an item, please read the documentation that included to your purchased file. Thirdly, if the problem is not solved please contact us via our support system https://wpopal.ticksy.com/ or email : help@wpopal.com. We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

IF YOU HAVE PRODUCT RELATED PROBLEM ON YOUR SITE , PLEASE PROVIDE US THE FOLLOWING THINGS:

  • Link to your site: To check your site...
  • Admin account: To dig in the site more deeply...
  • Order id: To identify yourself...
  • FTP access (optional): Sometimes we can't solve the problems without it...

HOW TO WRITE A SUPPORT TICKET?

  • Language: Please write us in the following languages: English.
  • Browser info: If the problem is related to some kind of browser please send the details about it and some screenshots. It helps us a lot.
  • Create and keep contact via only one Ticket. That make us easily to manage your problem. We will not support if you spam or create a lot of tickets

Guys! I spent my time to collect FAQ. Read before OPEN A TICKET please.

Public Tickets

David Removing the Login / Register Buttons   Customwork   Updated 2 hours ago   3 Most recent comment from David:Thanks! that worked perfectly :) Anand Icon and interface   Others   Updated 2 hours ago   2 Most recent comment from Opal Support team:Hi there, #1. Back to basic: please delete old theme and re-install. #2. Change icon logo: please take a photo screenshot with description about your idea, I will check again yoany Logo   Sunbox Summershop Multipurpose WooCommerce WordPress Theme   Updated 7 hours ago   4 Most recent comment from Opal Support team:Hi, I checked your config and it's still working nomarlly. To changle logo size, please go to customize -> Site Identity -> Select logo and crop size: http://screencast.com/t/cmUMcP76sT9 RubberStudios revolution slider   FullHouse - Real Estate Responsive WordPress Theme   Updated 8 hours ago   4 Most recent comment from Opal Support team:Hi there, I have just checked your site and tried to install plugin but The folder already exists: /Mnt/web019/d3/17/57485417/htdocs/WordPress_02/wp-content/plugins/revslider/ Please remove it and re- ... Latifahabdur changing skin color   Sunbox Summershop Multipurpose WooCommerce WordPress Theme   Updated 16 hours ago   2 Most recent comment from Latifahabdur:  link in menu color needs to be #ff0080 also I cannot edit the social media icons in the footer. Where is that? URL: http://urbanglitzandglamour.com/ Admin URL: http://urbanglitzandglamour.com/w ...