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DEAR CUSTOMERS.

IF YOU OPEN TICKET AT WRONG CATEGORY YOU WILL GET REPLY WITH DELAY OR WON'T ANY REPLY EVER! 

First of all, thank you for choosing our products. We really appreciate this. Secondly, if you have any questions or difficulties with an item, please read the documentation that included to your purchased file. Thirdly, if the problem is not solved please contact us via our support system https://wpopal.ticksy.com/ or email : help@wpopal.com. We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

IF YOU HAVE PRODUCT RELATED PROBLEM ON YOUR SITE , PLEASE PROVIDE US THE FOLLOWING THINGS:

  • Link to your site: To check your site...
  • Admin account: To dig in the site more deeply...
  • Order id: To identify yourself...
  • FTP access (optional): Sometimes we can't solve the problems without it...

HOW TO WRITE A SUPPORT TICKET?

  • Language: Please write us in the following languages: English.
  • Browser info: If the problem is related to some kind of browser please send the details about it and some screenshots. It helps us a lot.
  • Create and keep contact via only one Ticket. That make us easily to manage your problem. We will not support if you spam or create a lot of tickets

Guys! I spent my time to collect FAQ. Read before OPEN A TICKET please.

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  Public Ticket Activity

Nam Fix Homepage block   Updated 9 hours ago   2   Quickmart Multi-purpose WooCommerce WordPress Theme Most recent comment from Opal Support team: Hi, Please send for me license key, I need to check it. Boni Post Alignments   Updated 19 hours ago   2   MixStore - MultiShop WooCommerce Theme Most recent comment from Opal Support team: Hi there, Please send FTP account and link your site for me, I will check and try to help you. Lindsay C. Sticky Header - Improper Scrolling   Updated 1 day ago   6   Zero - Corporate Creative WordPress Theme Most recent comment from Lindsay C.: Thank you.  Resolved. Wildan 'Explore All Campaign' Pagination doesn;t work   Updated 4 days ago   2   Unity - WordPress Crowdfunding Theme Most recent comment from Opal Support team: Hi, The first, please don't create new ticket with same your issue, you can create 1 ticket with all your issues, we will check and reply. Please check your admin link, I can not connect it. Kazim google map gave an error   Updated 4 days ago   6   Pharmacy WooCommerce WordPress Responsive Theme Most recent comment from Opal Support team: Hi, I removed file vc_templates/vc_gmaps.php and function elementMap(), file sub/pagebuilder.php. To config map for page, please go to edit page -> Click edit element Google map -> Search your ... Wildan Create a Campaign Button Doesn't woek   Updated 5 days ago   2   Unity - WordPress Crowdfunding Theme Most recent comment from Wildan: Solved. It doesn't work at first installation but when I re-check 'Enable campaign button', it's work. Juan Martin Forgot Password error   Updated 6 days ago   3   Strollik - Single Product WooCommerce WordPress Theme Most recent comment from Opal Support team: Hi there, Please check your hosting and follow guide at: http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/ leon visual composer not loading   Updated 6 days ago   4   Edubase Course, Learning, Event WordPress Theme Most recent comment from Opal Support team: Hi, I checked your site and active our theme, It's still working normally, please check your child theme. The problem maybe from your child theme. leon visual composer not loading   Updated 1 week ago   3   Edubase Course, Learning, Event WordPress Theme Most recent comment from leon: Thank you, word press username: siteadmin word press password: SYB-s2h-y9v-wE7 ftp details attached.. Eli View Cart Page Issues   Updated 1 week ago   2   Emarket Multi-purpose WooCommerce Wordpress theme Most recent comment from Opal Support team: Hi there, To fix it, please go to file woocommerce/cart/cart.php and find code: and then edit into: Sunil Chahar Cart Update and remove product issue   Updated 1 week ago   3   iMart Multipurpose eCommerce WordPress Theme Most recent comment from Sunil Chahar: Hi        Thanks a lot. Now it is working well.... Dane reviews not appearing   Updated 1 week ago   2   Pharmacy WooCommerce WordPress Responsive Theme Most recent comment from Opal Support team: Hi there, I have just checked your site. You use plugin WooCommerce Product Reviews Pro and it conflict with Woocommerce review. Your theme not support your plugin, please contact with ... Rackel lots of errors   Updated 1 week ago   2   Smart Learning Responsive Education Theme For WordPress Most recent comment from Opal Support team: Hi, Please send your link site for me, I will check and send solution for you. Juan Martin Login/Register top bar customization   Updated 1 week ago   5   Strollik - Single Product WooCommerce WordPress Theme Most recent comment from Juan Martin: Thanks! G Quickview Not Working   Updated 1 week ago   3   Beatshop Creative WooCommerce WordPress Theme Most recent comment from Opal Support team: Hi there, Please send FTP account and Admin web account for me, I will check and try to help you.
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