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  Public Ticket #1099741
Broken update FullHouse
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  •  2
    Katia started the conversation

    I'm using a child-theme for FullHouse theme.

    Till this morning all was going right. Now I have updated FullHouse theme using Wordpress update button and my site is looking like this: http://katiacoppo.it/demo/cont/

    Do you suggest a different procedure, for implement this update?

  •  2,251
    Opal replied

    Dear mate,

    Please install plugin " Widget Settings Importer/Exporter " (choose use parent  theme ) then on parent  theme  then export data 

    https://www.screencast.com/t/dv7A4Ua57c

    Then please enable child-theme and import data. I have active  parent  theme.

    Thank you.



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  2
    Katia replied

    I founded the real problem!

    You have deleted old css folders "slateblue" and "deepskyblue". It doesn't look like a good idea. ^^'

    I show you errors and my temporary solution in attachments.
    Errors: 01_Css_404_not_found.png and 02_Difference_from_old_release.png
    Temporary solution: 03_Temporary_Solution.png

    I tried also to add folders in the child theme but seems to be a wrong solution.
    Desirable solution (but wrong): 04_Desirable_Solution_1_not_working.png

    Can you restore those folder in your next theme update, please?

  •  2,251
    Opal replied

    Dear mate,

    - You have deleted old css folders "slateblue" and "deepskyblue". It doesn't look like a good idea. ^^'

    NO. We don't delete any of your files. We don't have access to ftp?

    You can send me ftp and back office account, we will check it.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  2
    Katia replied

    There is a misundertanding... I know that my English isn't a good English and I know you don't have access to my ftp. :)

    I mean that updating theme have resulted in missing folders "slateblue" and "deepskyblue". So check your theme update please. And take a look at previuos attachments please, in order to understand what I mean.

  •  2,251
    Opal replied

    Dear mate,

    Our template does not have 2 folders as you said. You have add it. You can contact admin hosting and Ask them to restore the data before you update.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  2
    Katia replied

    When I purchased your theme, there where "slateblue" and "deepskyblue" styles. Now there are only "home8", "home9", "home10".


    Parhaps you're not a developer and you don't know this. I can send you the first .zip downloaded from Themeforest, if you give me an email address.

    And... the hosting is ...me! Not sure would be interesting contact... her (or me). :D

  •  2,251
    Opal replied

    Dear mate,

    Sorry, That is our latest update, In the new version we removed those two folders. It's not an error. Rest assured and use the theme.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes