Okay
  Public Ticket #1117710
Purchase form
Closed

Comments

  •  2
    Italo Aguiar started the conversation

    Hello!
    I would like to know how to enable the function for when the client is logged into the system, already pulling their data automatically at the time of purchase.
    Currently on my site, even if the user is logged in, the system does not load your information automatically.
    Thank you!

  •  1,825
    Opal replied

    Dear mate,

    We have already received your issue reports, we are sorry for that.

    To resolve the problem, could you please provide us the FTP account, Admin back-end access information of your website?

    Thank you.


    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   Italo Aguiar replied privately
  •  2
    Italo Aguiar replied

    Hello good day

    Any return on that call?

  •  1,825
    Opal replied

    So sorry...

    I have just checked your site.

    Our theme not support your idea.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    Italo Aguiar replied

    Hello!

    Buyer data is stored after purchase because it appears in the administrative dashboard of the site.
    Why can not this data be uploaded to it again after it logs in with your username and password on the system?
    Why, even then, in the campaign option, in settings, emails, "purchase receipts" there is the option in the body of the email message the code {billing_address} and when added does not link to anything?
    "{Billing_addres} - The buyer's billing address"

  •  2
    italoaguiar91 replied

    Good Morning
    Any return on that ticket?
    Thank you.

  •  1,825
    Opal replied

    Hi again,

    Sorry for late response.

    About your issue, I have just reported with our developer, he will check tomorrow. Please waiting.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    Italo Aguiar replied

    OK.
    We are waiting for a brief return.

  •  2
    italoaguiar91 replied

    Good Morning
    Any return on that ticket?
    Thank you.

  •  1,825
    Opal replied

    Hi,

    Sorry for late response. We will check for you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    italoaguiar91 replied

    Hello! Do you have a answer?


    Thank you.

  •  2
    Italo Aguiar replied

    Hello!
    Any feedback on this problem?

  •  1,825
    Opal replied

    Hi again,

    Sorry for late response.

    I checked your issue, maybe, the problem from Easy Digital Downloads plugin. You can contact with author plugin to be supported.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    Italo Aguiar replied

    Hello!

    Your theme uses this plugin "Crowdfunding with Easy Digital Downloads" to manage collective funding campaigns, right?
    This plugin from the vendor's http://164a.com/ site does not support. How do we solve it?

  •  1,825
    Opal replied

    Please contact with Easy Digital Downloads plugin to report about your issue.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/