Okay
  Public Ticket #1125044
Mobile menu and page load issues
Closed

Comments

  • A2ZCloud started the conversation

    Hi,

    There is an issue on the mobile view when selecting a menu item - the page loads with half the screen blank. please see screenshot. Only seems to happen on menu items with jump links.


    Please help


    Thanks

    Beth


  •  2,251
    Opal replied

    Dear mate,

    We have check your site and we see it run fine : https://www.screencast.com/t/JydxFNk1TOnv 

    Please check again,

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • A2ZCloud replied

    HI, 

    It's not fine if you select a menu item.

    Pricing works as its a page but all the other menu links are jump links and when clicked, they produce the 'half-screen' view error in my screenshot. Please can you look again?

    Thanks

  • A2ZCloud replied

    Hi guys I raised this ticket 5 days ago. We are due to launch the site live today and we're not happy with how the menu doesn't close when clicking a menu link.

    I need you help faster then this!!


  •  2,251
    Opal replied

    Hi again,

    Sorry for late response. I have just reported your issue with our developer, he will check and fix it for you tomorrow morning.( GMT +7 time zone).
    Please waiting.




    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  2,251
    Opal replied

    Hi,

    I have just fixed for you, please recheck your site.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes