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  Public Ticket #1157465
User account and password (confirmation email)
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  •  2
    italoaguiar91 started the conversation

    Hello, I'm not finding the option to change the user and password confirmation email. When a new user is registered on the site he receives a pre-defined email. I would like to customize it.

  •  1,825
    Opal replied

    Hi there,

    The first, please don't create more topic with same issue. All your issues about account, we will reply in this ticket.

    I checked all your issues about account, please update latest version theme + Woocommerce plugin, view guide update at: https://wpopal.ticksy.com/article/10510

    To edit email form, please go to Woocommerce setting -> Email tab -> Edit.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    italoaguiar91 replied

    Hello. good Morning!

    I believe you did not understand. This email issue does not refer to Woocommerce, but the CROWDFUNDING CAMPAIGN. Please check again as we are not finding the email that is sent to the user when he signs up to GIVE a CAMPAIGN.

    Look at the image we sent

  •  1,825
    Opal replied

    Oh, sorry, plugin Crowdfunding with Easy Digital Downloads not support send mail when you submit campaign.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    italoaguiar91 replied
    I think you still do not understand what I'm saying.
    When you register on the site to make a donation, a login and password is automatically created, correct?
    Then, soon after you receive an email saying your username and password, an automatic email. This email we can not customize because we do not know where to find it!
    In the crowdfunding option there is only the option "Purchase Receipts | New Sale Notifications".
  •  1,825
    Opal replied

    Oh, sorry.

    No, account not auto register when you submit campaign.

    Again: With form register account, we use woocommerce function, so to edit email, you need to go to Woocommerce setting -> Email -> Config mail

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    italoaguiar91 replied

    No! The email I mentioned has nothing to do with woocommerce, but with the campaign! See for yourself. Donate in one of our campaigns. Sign up and as soon as you register you will receive an email containing the information "Your account info", that email we are not finding where to customize on the site! And it is not in woocommerce!

  •  1,825
    Opal replied

    Oh, sorry for late response.

    Our plugin only support send mail when donate campaign.

    To edit, please go to Download -> Settings -> Email tab -> Edit email content/

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/