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  Public Ticket #1236733
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  • Phillip Silitschanu started the conversation

    I am adding "Sessions" to the my conference agenda. No matter what I do, the sessions appear on the agenda in totally random order, with no relation to the actual start times. I have tried deleting the start/end times in each Session, but it did not help. I have tried 3 digit times (9:00), 4 digit times (09:00), as well as using AM/PM, or not using it at all. The Sessions keep posting in random order instead of by the start times.

    My page is: GlobalOps2017.com
  • Phillip Silitschanu replied

    Can you please address this urgently? I've tried deleting ALL the events on both days of the conference schedule, and creating new events, in the order they occur, but they still show up out of order (10:45am event is above 8:00am event). We cannot share this site with clients while the schedule is out of order. This is very urgent for us. Thank you.

  •  2,125
    Opal replied

    Hi,

    About your issues, pls send FPT and Admin web account  for me, I will check and help you.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   Phillip Silitschanu replied privately
  • Phillip Silitschanu replied

    Hi, sent you a private reply just now.

    Thanks

    Phillip

  • Phillip Silitschanu replied

    I deleted all the "sessions", and they are in the "trash". I'm guessing that once the problem is fixed, all the sessions can be restored from the trash, instead of having to post all the sessions again as new.

    Thanks!

  •  2,125
    Opal replied

    Hi,

    It looks like you entered the incorrect time, enter the time (00:00 -> 24:00).
    I entered the template for you and the sessions worked fine.

    Thanks.



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Phillip Silitschanu replied

    So the time has to be in 24 hour format? Not AM/PM format?

    And, I tried entering both 24hour and it still did not work correctly.

  •  2,125
    Opal replied

    Yes, the time format is 24h.

    You can check on your page. It worked well https://prntscr.com/fultan

    Thanks.



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Phillip Silitschanu replied

    Is it possible to not use the 24h time format? In the United States the 12h time format is much more common.

    Thank you


  •  2,125
    Opal replied

    Hi,

    If you want to use 12h format, we will help you. Please wait.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Phillip Silitschanu replied

    Hi,

    any luck on the 12h format?


    Thank you

  •  2,125
    Opal replied

    Hi again,

    I tried to connect with FTP account but still can not connect.

    Please recheck and send for me FTP account again.

    Host link:

    Username:

    Password:


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes