Okay
  Public Ticket #1247601
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  •  2
    italoaguiar91 started the conversation

    Hello.

    During the payment of the campaign there is the option in which the person can choose if he wants to "hide his name in the list". However, if during the purchase I choose HIDE, when I finish the purchase my name appears in the collaboration list.

    Please fix this.

    https://trinitebooks.com/campaigns/oamor/

  •  2
    italoaguiar91 replied

    Hi, it's been 5 days since my call was opened

  •  1,825
    Opal replied

    Hi there,

    Sorry for late response.

    I checked your issue, but it's working normally.

    Please check image:

    #1. I donate with email opalwordpress@gmail.com and click hide when checkout: http://prntscr.com/g2ei22

    #2.List Donaters not show our email on single campaign: http://prntscr.com/g2einz

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •  2
    italoaguiar91 replied

    It's not really working, I've made a purchase to test and the name is still showing up. I do not know how you did it so it did not show up because I clicked on that option during the purchase and the name keeps appearing.


  •  1,825
    Opal replied

    Hi again,

    I tried to test with new order (email vandiep.208@gmail.com) and it's ok.

    Try to check again.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/