Okay
  Public Ticket #1293707
Schedule popup
Closed

Comments

  • Andreas started the conversation

    Hello,

    I installed your theme but I have several problems.

    1. The schedule popup form is not working properly. When you click on Date or Time, the calendar and the time list is behind the popup window.

    2. When someone fill any form, the message doesn't show in the received mail. I am sending you a screenshot.

    3. In Nearby Places, in categories "School", "Shopping" and "Trainstation" show the hotel list of the area instead of schools, shopping, train stations.

    UPDATE: Now the Nearby Places doesn't work at all.

    Please check them and advise me what do I have to do in order to fix these errors.

    Thank you

  •  2,294
    Opal replied

    Dear mate,

    We have already received your issue reports, we are sorry for that.

    To resolve the problem, could you please provide us the FTP account, Admin backend access information of your website?

    Thank you.



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   Andreas replied privately
  • Andreas replied

    Hi,

    I have another issue. 

    Sending a message from any contact form, the message text is not showing in the email received (see the atachement).

    I also need to setup the schedule form, because I need to delete the "time" field.

    Did you see the other issues in my previous message?

  •  2,294
    Opal replied

    Dear mate,

    You can check again config host mail, we have install check mail plugin and check it, it is error. Your site don't send email.

    - I also need to setup the schedule form, because I need to delete the "time" field.

    You can edit form in contactform 

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Andreas replied

    The website send email successfully. The problem is that in the email received the message sent by the client, doesn't show!

    Please see the attachment!

    And the error of the contact form continue! Try to send a form from there to see for yourself. THE DATE & TIME DOESN"T SHOW.

    Please fix the bugs or return my money back!

    CHECK THE ATTACHMENTS!!!

  • Andreas replied

    I sorted out how to insert the message in the email editing the contact form.

    The problem of the date and time not showing in front of the box of the contact form, is still there.

    Please fix it, it is very important to see the date and time the client.

  •  2,294
    Opal replied

    Dear mate,

    Ok. Please wait. we are checking for you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Andreas replied

    Hi, I still have a major issue with the calendar of the request form. 

    It is always behind the form and the client can’t type the date and time. 

    I asked you for support a month ago but had no answer. 

    This is a major error as the request form without a date is unuseful. 

    Also another issue is the “Nearby Places”. It doesn’t work. 

    I need to know if there is a fix or not in order to find another theme for my website. 

    You may check it here: http://athenianrental.gr/

  •  2,294
    Opal replied

    Dear mate,

    We are so sorry about our delay,  your issues have been completely fixed. Please check it again. You now may use it normally.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Andreas replied

    Hello,

    What about the other issue:

    In Nearby Places, in categories "School", "Shopping" and "Trainstation" show the hotel list of the area instead of schools, shopping, train stations.

    And I need to know what was the fix.

    If I will install again the theme I will have to fix these issues again?

    Are you going to release a new version with these fixes?

    Thank you

  •  2,294
    Opal replied

    Dear mate,

    - In Nearby Places, in categories "School", "Shopping" and "Trainstation" show the hotel 

    We have fixed for you. Please clear cache then check again.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Andreas replied

    Thank you for the fix.

    How can I add a category & places to "Nearby Places"?

    And please answer to my questions:

    1. If I will install again the theme I will have to fix these issues again?

    2. Are you going to release a new version with these fixes?

    Thank you for the beautiful theme.

  •  2,294
    Opal replied

    Dear mate,

    - How can I add a category & places to "Nearby Places"?

    You have edit code php. It is custom work.

    - If I will install again the theme I will have to fix these issues again?

    Now. we will update in plugin.

    You can backup 2 file : 

    wp-content/plugins/opalsingleproperty/templates/kingcomposer/element_nearby_places.php

    wp-content/plugins/opalsingleproperty/assets/js/scripts.js

    and copy code css in customize css 

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   Andreas replied privately
  • Andreas replied

    Is it a conflict issue with the specific plugin?

  •  2,294
    Opal replied

    Dear mate,

    It is problem API google map : http://prntscr.com/h5jqp8

    We have add key in WPbooking : http://prntscr.com/h5jr43

    It is ok now. Please check again.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Andreas replied

    Thanks a lot!

  •  2,294
    Opal replied

    Dear mate,

    Thank you for choosing Opalhomes.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Andreas replied

    Hello,

    I have a problem with my website www.athenianrental.gr.

    I just updated the following plugins:

    kingcomposer

    mailchimp

    metabox

    and nothing is working. The website is completely blank. I can't even access the admin panel.

    Please check it and advise.

    Thank you

    FTP: 

    HOST: 5.9.41.11

    USER: athenian

    PASSWORD: aWk4q1*7

    ADMIN:

    USER: athenianadmin

    PASSWORD: [email protected]


  •  2,294
    Opal replied

    Dear mate,

    We have fixed for you. Please check again your site. 

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Andreas replied

    Thanks for your help.

    There is another issue. The main menu is hidden. It only shows when pass the mouse over it.

    Is it something fixed by the settings or just a bug?

    Thank you

  •  2,294
    Opal replied

    Dear mate,

    Menu it is ok now. Please check again it : http://prntscr.com/i4pnrz

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Andreas replied

    Thank you

    Your support is awesome!

  •  2,294
    Opal replied

    Dear mate,

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE

    Thanks and have a nice day.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Andreas replied

    Hello,

    I have another error:

    Fatal error: Class 'RWMB_Field' not found in /var/www/vhosts/athenianrental.gr/httpdocs/wp-content/plugins/opalsingleproperty/inc/fields/mapping-view.php on line 2

    I updated the plugin MetaBox and had the above error.

    Please fix it.

  •  2,294
    Opal replied

    Dear mate,

    I have checked the issue and i see it works well on your site. Please check it again.
    It would be quicker to solve this issue if you could explain steps by steps to replicate the problem and provide us some screenshots.
    We are looking forward to your reply, thank you in advance.

    Thank you.



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes