Okay
  Public Ticket #1422450
The design stuck every sec'.
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  • Davidom started the conversation

    hey, again...

    When I make the smallest edit on Slidebar [its gave me red error and everything is broke]
    or on the Homepage1 server gets stuck for hours and not the web dont upload.
    Every little action takes hours in the plugins and they no work well!
    Or the WordPress is falling and I have to reinstall it I do not know if it's related to the server or to your template I've been around for 24 hours messing with it and I'm pretty frustrated already! Can I get answers? Is it possible to have a stable design that can be edited with fun without it being stuck at any moment?

    I thought your system helps to set up a site quickly and it turns out not! There are lots of problems around that I have never encountered!

    any money refund ? 


    David.

  •  1,825
    Opal replied

    Dear mate,

    I do not know for sure what you have modified, but our theme works well (I installed and tested it), can you tell me more where you edit and what errors you are encountered.
      If you would like a refund please refer to the following article: 

    https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   Davidom replied privately
  • Davidom replied

    And one more question how can i change this slider ? 


  •  1,825
    Opal replied

    Dear mate,

    - You can edit the Brands slider in : KingComposer >> Sections Manager >> Element Brands.

    And brands in: Dashboard >> Brands

    http://prntscr.com/hxiw1f

    - Your site is down or collapsed, I think the problem is with your server, check the settings on the server or you can use the default theme of wordpress to see if the problem still occurs.

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Davidom replied

    hey  

    i try to change the title in the King Composer , Of any box in headline but nothing is change so please explian me how can i do it ... i attached a pictures to show u that nothing change \:

    David.

  •  1,825
    Opal replied

    Dear mate,

    It looks like you've mistakenly corrected the "KC Section",  KC Section is correct "Element Group Home 1"

    https://mimramfirstaid.000webhostapp.com/wp-admin/post.php?post=11651&action=edit

    You can go to the "KC Section" that you want to edit by editing the page and looking for changes (see image).

    http://prntscr.com/hxw8a8

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/