Okay
  Public Ticket #1647731
Theme activation
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  • Golgoth17 started the conversation

    Hello,

    I can't activate my theme, it says "Cheatin' uh ?... Theme doesn't exists" (translated from french).

    It seems to be well installed (I can see it through Filezilla) though.

  •  1,825
    Opal replied

    Hi,

    About your issues, pls send FTP and Admin web account  for me, I will check and help you.

    and leave this ticket at make private.

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   Golgoth17 replied privately
  •  1,825
    Opal replied

    Hi mate,

    Please re-install wordpress by default, I checked and found the wp-config.php file has been changed, and please change the permissions folder (folder = 755, file = 644)

    https://www.siteground.com/tutorials/ftp/change-permissions/

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/