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  Public Ticket #1866770
Mobile menu not appearing
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  •  1
    Jessica Silldorff started the conversation

    The main menu does not appear on mobile devices (or when any desktop browser window is reduced in size so the mobile controls appear; this is a universal issue, not just with a mobile OS).

    I've deactivated all plugins (except King Composer) and that didn't fix the issue. I've also tried to highlight text in the menu area, thinking that it could be a font color/bg issue but there's no text that appears there.

    How can I get the menu to appear on mobile? 

  •  2,209
    Opal replied

    Dear mate,

    Please send me info login admin. We will check for you.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    Jessica Silldorff replied

    Hi, I apologize for the delayed reply. I'm waiting on approval to give you admin access to the site.

    In the meantime, I'm curious if the lack of the "Wpopal Themer For Themes" plugin is part of the problem. I see it as a required plugin for the Workspace theme, however, I can't find it when I search within Wordpress under "Add Plugin". How can I find and download that plugin?

  •  2,209
    Opal replied

    Dear mate,

    Please click reinstall on top message about plugin requires.

    http://prntscr.com/me3f5v

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    Jessica Silldorff replied

    Thank you! I didn't realize the plugin had to be downloaded from an external source. The mobile menu is working now.

  •  2,209
    Opal replied

    Dear mate,

    It is ok now. 

    If you still have any problems, please let me know. I will be here to assist you.

    Best Regards, 


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Robin replied

    Dear Opal,

    I have the same problem as @Jessica Silldorff. The theme that i use is EzBoost.
    I have searched for a while now but i can not find the plugin "Wpopal Themer For Themes"

    Hopefully you can help!



  •  2,209
    Opal replied

    Dear Robin..

    - I have the same problem as @Jessica Silldorff. The theme that i use is EzBoost.

    With Ezboost theme, Pls choose memu mobile in widgets.

    http://prntscr.com/ms4l3e

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes