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  Public Ticket #2015712
WPBackery update
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  • marktonels started the conversation

    Hi, if I update the purchase latest version of WPBakery Page Builder the site crashes. WP Bakery support says me that "The issue is because the older visual composer (now WPBakery Page Builder) was modified by the theme author by customizing the existing elements and adding the new one's". So i need new one updated plugin compatible with your theme. But what happen for future updates? Thanks

  •  2,121
    Opal replied

    Really so sorry for replying late.

    To update our plugin include on our theme. Please delete current version then click re-install on top message about plugin require.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • marktonels replied

    Thanks but in the "changes.txt" file (contained in the js_composer plugin-folder of the theme) it says "ver 5.4". Are you sure this is the latest version available? I've download your theme from Themeforest

  •  2,121
    Opal replied

    Hi,

    The plugin folder attached to the theme is not the latest version, you can download the latest plugin in the following link

    http://www.wpopal.com/thememods/js_composer.zip

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • marktonels replied

    I'm sorry but it still doesn't work. I have restored old version

    Error text: (it's an italain version) : Un errore di E_COMPILE_ERROR è stato causato nella linea 3 del file /home/nkagritu/public_html/webka/wp-content/themes/royanwine/inc/vendors/visualcomposer/class-vc-extends.php. Messaggio di errore: require_once(): Failed opening required '/home/nkagritu/public_html/webka/wp-content/plugins/js_composer/include/classes/shortcodes/vc-posts-grid.php' (include_path='.::/opt/cpanel/ea-php71/root/usr/share/pear')

  •  2,121
    Opal replied

    Sorry, the theme is not compatible with the latest WPBackery, we have been in the process of updating the theme to fix this problem.

    Thank you.



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • John Christian replied

    I have the same problem. Is any solutions? What WP Version ii need to use?

  •  2,121
    Opal replied

    Hi mate,

    We have updated the theme to fix this problem, please download the latest version

    https://themeforest.net/item/royan-wine-woocommerce-theme/21407027

    Thank you.



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • marktonels replied

    OK! I've upgraded theme and WPbakery with my licence and everything works, thank you very much!

  •  2,121
    Opal replied

    Hi,

    Keep contact with us when you need to help and don't forget vote 5 stars for our team.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes