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  Public Ticket #2032639
Plugin Install and Activations
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  • Cathy Peterson started the conversation

    I purchased and installed the Etro website theme today.  I was able to install and activate all but two plugins.  The Revolution Slider and the Rich Reviews had error messages and will not installs. Below are the messages.

    Revolutions - Download failed. Not Found

    Rich Reviews - Something went wrong with the plugin API.

  •  2,123
    Opal replied

    Hi there,

    Can you give me your site account? I'll download and install it for you.

    Also, I attached 2 plugin files.

    Thanks!


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Cathy Peterson replied

    Hi.  The problems seems to bigger than just the pluggins.  The theme pluggin was giving me an error message that the site was having technical difficulties.  GoDaddy ran a diagnosis on it and said that the theme is working on 5.14 PHP or lower, having trouble with beaver builder and jetpack (common builder) .  Ultimately, I can't get it to work.  Any suggestions?


  •  2,123
    Opal replied

    Hi,

    About your issues, pls send FTP and Admin web account  for me, I will check and help you.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   Cathy Peterson replied privately
  •  2,123
    Opal replied

    Hi there,

    We also need your site account to check changes.

    You should use PHP 5.6 -> 7.1. Our theme is not use beaver builder and jetpack, you can delete them from FTP.

    Thank you!


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   Cathy Peterson replied privately
  •   Cathy Peterson replied privately
  •  2,123
    Opal replied

    Hi, sorry but I can't find your site link in this topic.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes