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  Public Ticket #2249408
Theme modification and customsiation
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  • Landry Nganke started the conversation

    Hello, I lately made the purchase of FULLHOUSE Theme by Opal. After that, I have some issues while trying to modify of cusomise my theme. The page builder is not working perfectly and when I upload the fullhouse backup that came with the theme zip, there are some elements that I either don't see nor can't edit (property search form at the top of the page after the carrousel). Am really confuse cause I used to work with WPBackery page builder but now am not feeling free to edit the theme as I want for my website. The contact section before the footer (with red background) I don't even know where to edit it. I'm already late about my project time so please give some kind of tutorial or something clear for me to have the total control of the theme. Thanks.

  •  1,931
    Opal replied

    Really so sorry for replying late.

    Can you send us screenshots and detail description for better understanding? Also, it can save time of both.

    Or send me info login admin your site. We will check for you.

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   Landry Nganke replied privately
  •  1,931
    Opal replied

    Happy New Year! 

    Really so sorry for replying late, I cannot access your site, please recheck.

    About your issues, we will have to charge extra, as these are custom jobs

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   Landry Nganke replied privately
  •  1,931
    Opal replied

    Hi,

    2,3,4 Please check, I have changed for you.

    For the remaining issues, you will have to pay for these custom

    If you are ok with $200, we will make the custom for you

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Landry Nganke replied

    Hello, 

    I saw the modifications and thank you. But it's not what am looking for. I'm just looking for a documentation that will let me do those modifications myself. For example. For the phone number I find every pages and even on the customize section but find nothing. 

    I just want to know how to update each part of the template. A document that explain to me that if you want to change this do like that and other. 

    I think that as I paid for the template I can ask for that right? 

    Just a documentation pls. The goal is to manage the website myself not to depend from the support. 

    Hope you understand. 

    Thanks

  •  1,931
    Opal replied

    Hi,

    This is the fullhouse of the theme

    http://wpopal.com/guides/fullhouse/

    on your issues, you need to customize the parts we have built

    We could not create guide, it takes a lot of time

    There are a lot of parts that need to change code in theme

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   Landry Nganke replied privately
  •  1,931
    Opal replied

    Really so sorry for replying late.

    You can change in the file

    .../wp-content/plugins/opal-estate/templates/parts/contact-form.php

    https://prnt.sc/qmvp8h

    Thank you

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Landry Nganke replied

    Hello, Thanks I have succeed to change the form type. Now can I have the path to the email send through that form ? Cause it's still the email that appear inside. I have to change it and everything will be fine for that part... 

    Best regards! 

  •  1,931
    Opal replied

    Hi,

    You can change in Properties >> Settings >> Email

    https://prnt.sc/qndd6l

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Landry Nganke replied

    Hey, it works. Thanks


  •  1,931
    Opal replied

    Dear mate,

    If you still have any problems, please let me know. I will be here to assist you. 

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/