Okay
  Public Ticket #2289683
Update not working
Closed

Comments

  • Rachel Clark started the conversation

    The Fashion Core plugin says it needs to be updated on my site, but whenever I update it doesn't go through. It says it is updated and then comes top again (like the screenshot). My home page is now also not loading, and I think it might be linked.

    Attached files:  Screen Shot 2020-02-04 at 12.35.04 pm.png

  •  1,946
    Opal replied

    Hi,

    About your issues, pls send me info login admin your site, I will check and help you.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Rachel Clark replied

    Please send me your email and I will add you as a user

  •  1,946
    Opal replied

    Hi,

    My email : chuanbran@gmail.com

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Rachel Clark replied

    I have added you as a user, please advise issue with non-loading front page and non-updating plugin

  •  1,946
    Opal replied

    Hi,

    Please check, I fixed,

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Rachel Clark replied

    wonderful, thank you so much!


    Can you tell me what the problem was and how you fixed it please, so if it happens again I can action the resolution quicker next time.


    Thanks,

    Rachel

  •  1,946
    Opal replied

    Hi,

    I reinstalled the plugin manually, you can download it in the attachment.

    thank you.

    Attached files:  fashion-core.zip


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes