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  Public Ticket #2299813
Strollik5 Core plugin and Elementor widget settings not displaying
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  • vision_re started the conversation

    Hi.

    There appears to be an issue with Strollik5 Core plugin and displaying specific Elementor widget settings in the Elementor panel.  The widgets load in viewer but I can't access the settings for various widgets, like the Divider, Social Sharing and other basic Elementor widgets. 

    The Elementor panel is blank (see attached img), and the only way to access the settings is by deactivating the Strollik5 Core Plugin. Because you can only edit the header and footer with the Strollik5 Core plugin, this is a big problem.

    I think the issue resides in class-elementor.php file.

    Are you aware of this issue? Any help would be much appreciated. Thanks in advance.  

    Attached files:  Screen Shot 2020-02-13 at 2.29.16 PM.png

  •  1,478
    Opal replied

    Hi.

    Please send me your web address and your webmaster login credentials. We will check for you.

    Thank you.


    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   vision_re replied privately
  •  1,478
    Opal replied

    Hi.

    We have checked it for you and I noticed that there is nothing unusual, please check back. See the snapshot below you can see

    https://prnt.sc/r24o8h

    Thank.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • vision_re replied

    Doh! It looks like it was a Chrome / browser issue. I reset the browser settings and it's working now. 


    Sorry for not catching that sooner. Thanks!

  •  1,478
    Opal replied

    Yes.

    If you still have any problems, please let me know. I will be here to assist you. 

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   vision_re replied privately
  •   vision_re replied privately
  •  1,478
    Opal replied

    Hi,

    I am not sure about your problem, try turning off caching to use the site.

    maybe it overloads the server.

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • vision_re replied

    Thanks for following up. 

    I'll give that a try. Someone looked at the console error log and said the issue was being caused by Elementor. I reached out to their support team and will circle back if they find out the cause / solution. 

    Such a good theme and love using it : ) Clearing the cache is no problem for now.

    Thanks,

  •  1,478
    Opal replied

    Ok, let me know if there's any more information.

    Thank you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/