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  Public Ticket #2309288
theme not loading
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  • Aurore Grangier started the conversation

    Hello, 

    After the last wordpress update, I have an issue with my webpage. The theme is not loading. The page works, but I can't login to my backend. I used the recovery mode from wordpress and I have an error message saying : 

    One or more themes failed to load properly.
    You can find more details and can make changes on the themes screen.

    Than I went to the theme page and got the following message : ERROR: This theme could not be loaded correctly and has been paused in the administration interface.

    I tried to reload it but it doesn't work. 

    What can I do to resolve the problem ? 

    Thanks

  •  2,251
    Opal replied


    Hi,

    About your issues, pls send FTP and Admin web account  for me, I will check and help you.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   Aurore Grangier replied privately
  •  2,251
    Opal replied

    Hi,

    Please check, I fixed,

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Aurore Grangier replied

    Thank you. Can you explain what was the problem? and how you fix it?


  • Aurore Grangier replied

    Hello we have the same problem can you fix it, and explain what is the problem!!!!

  •  2,251
    Opal replied

    Hi,

    I cannot access the initialization login page

    https://prnt.sc/rh0rqz

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   Aurore Grangier replied privately
  •  2,251
    Opal replied

    Really so sorry for replying late.

    Please check, I fixed.

    Thank you.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes