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  Public Ticket #2479283
Showing Error Plugin and Theme Customization
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  • HassanRathore started the conversation

    Showing Error Plugin and Theme Customization   

    Hello Opal 

    I purchases this theme form themeforest.net when i install on word press and run after install all plugin and  demo  ..  theme customization  menu bar is not showing any thing  to edit. i just want my money Back right now 

    Attached files:  error.PNG

  •  1,905
    Opal replied

    Hi,

    Please send:

    - FTP info (server, username, password, port)
    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   HassanRathore replied privately
  •  1,905
    Opal replied

    Hi,

    It's working fine https://prnt.sc/tmb6ix

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   HassanRathore replied privately
  •   HassanRathore replied privately
  •  1,905
    Opal replied

    Hi,

    - Make sure your hosting meets system requirements https://prnt.sc/tmz6n1

    - Customizer works for me https://prnt.sc/tmz779

    Regards,
    Hung PD

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/