Okay
  Public Ticket #2496534
Sorry you have not allow this page while activating theme
Closed

Comments

  • Hamza started the conversation

    I am try to active my theme and import theme demo data and show this error below in attachment 

    sorry you cannot be allow to access this page

    Attached files:  WhatsApp Image 2020-08-07 at 6.01.12 AM.jpeg

  •  1,905
    Opal replied

    Hi,

    Please send:

    - FTP info (server, username, password, port)
    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Hamza replied

    configure if as soon as possible  . this is my admin user name and password 

    http://online.mirugs.com/wp-admin

    user name : mirugs_dev

    password : HV3mHVifVQiKLAfmFOEw

    FTP Username: ftp_online_mirgus@online.mirugs.com

    FTP Password: WZB4vyLX7sWiipC51RPM

    FTP server: ftp.mirugs.com

    FTP & explicit FTPS port:  21

  •  1,905
    Opal replied

    Hi,

    I've fixed your issue. Please check your site again.

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/poeme-dynamic-multipurpose-woocommerce-wordpress-theme/22496993

    Your feedback is the motivation to improve our work and services.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/