Okay
  Public Ticket #2505878
where are installation insturctions
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Comments

  • johnboyman12 started the conversation

    Hello. I have installed pharmacy and the page that shows up when i go to my website vancouvergrowworks.com is a blank page with a search box. I want to have this site


    https://demo2.wpopal.com/pharmacy/

    How do i get all the functionality of that demo on my site? thanks,

  •  1,478
    Opal replied

    Hi,

    Please send:

    - Screenshots of issues
    - FTP info (server, username, password, port)
    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    vancouvergrowworks.com

    username:johnostler1222
    password:w?Xwb040

    https://vancouvergrowworks.com/wp-login.php

    USERNAME:johnostler_ym7hz6y5
    PASSWORD: 3mL17$jWrI

    Attached files:  Untitled.png

  •  1,478
    Opal replied

    Hi,

    There is problem with the hosting. I recommend you switch to other hosting or please contact hosting provider and ask for help 500 error

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    Hello. I have a new hosting account godaddy. It works alot better now. I reinstalled wordpress, then woocommerce, then storefront then the pharmacy theme and activated it. 


    my site name is 

    vancouvergrowworks.com

    this is the login url

    https://vancouvergrowworks.com/wp-login.php

    here is the login credentials

    UserName:johnostler_x9012wfp
    Password:84_zIR7iQj
    emailaddress:johnostler@live.ca


    The problem is that the site just has a search box. It would be nice to have a layout. I don't know how to do that. the following demo would be really nice to have running just as a base to work off of. Hope you can help thanks.



    https://demo2.wpopal.com/pharmacy/

  •  1,478
    Opal replied

    Hi,

    Still doesn't work https://prnt.sc/u2kskt

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    Hello. Here is a link to that same page on my end, it works for me. 

    https://ibb.co/KL1zjQJ

    maybe it because i have no ssl certificate or something. Can you tell me what to do from here.

  •  1,478
    Opal replied

    Hi,

    Please install all required plugins and start import demo content

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    Hello. I installed and activated all the plugins properly. I have one more issue. When i go into the demo content importer, i click the button and there is no response. It doesn't error when i click it, its like the even is not connected at all. Is there a link that i could go to that would jump me past this button or do you know the problem. I attached a screenshot thanks.

    Attached files:  import.png

  •  1,478
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    I see ton of errors in Console Log, I recommend you change hosting and try again https://prnt.sc/u4p8lq

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    Hello. No problem. I found the solution. My hosting is godaddy which is pretty good and i hope i don't have to change it. I will if i really have to. They have a web application firewall that was screwing around with alot of my things. I turned it off on this website. Now the importer works but it now says this. "

    There are no predefined import files available in this theme. Please upload the import files manually!"

    I attached an image of where i am at


    Also if you go to the site https://vancouvergrowworks.com/ the site is now working properly.

    Attached files:  solution1.png

  •  1,478
    Opal replied

    Hi,

    Check now please.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    Looks great thanks alot. When i go to the cart and click checkout, the page doesn't navigate to /checkout.Also the page size drops way lower than the footer how fix that. I may have questions in the future. Chow for now.

  •  1,478
    Opal replied

    Hi,

    Please send:

    - Screenshots of issues

    I will check this problem for you.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    Hello. Sorry for the late response the first image shows the bottom of the page went way past the footer. I need to keep the bottom of the page always at the bottom of the footer. The next issue is the cart when you click on it on the home page and then click checkout it wont take me there but it will if i navigate from the main menu. Thanks

    Attached files:  error image0.png
      error image1.png

  •  1,478
    Opal replied

    Hi,

    1. Please clarify a little better.

    2. Please consult here https://docs.woocommerce.com/document/woocommerce-pages/

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied


    Hello. Ok i attached another image to further explain the checkout issue. when the cart is full i click it once to open up the drop down menu then when i click checkout it wont navigate to that page. The checkout page does exist though because if i access it through the top main menu that says shop->my account->cart checkout it will navigate there. so the link is broken in the image i have attached. Hope that is clearer thanks.

    Attached files:  error image3.png

  •  1,478
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you

    You have not set Woo pages. Please read through documentation again, it should work

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    Hey I think someone from my hosting company screwed around with my website. So i rebuilt it and changed all the passwords. I also setup three domains. Vancouvergrowworks.com and vancouvergrowworks.net and vancouvergrowworks.org. I went over everything you have told me so far. The slider on all of these websites doesn't work Also how can I get all three of the sites menus to look like vancouvergrowworks.org. That white menu is perfect but on the .com and .net version something is wrong with it.

    Vancouvergrowworks.com

    UserName:johnostler_azk4gwp2
    Password:Ed1y2s5A%pAlrkrm
    emailaddress:johnostler@live.ca

    vancouvergrowworks.org

    Username:johnostler_ubg2civ1
    Password:kvOg2!29HhAprhqm66
    email:johnostler@live.ca

    vancouvergrowworks.net

    username:johnostler_d6k2bj0y
    password:6o#2wyB7OR
    email:johnostler@live.ca

    I want to get these up and operational just like the original one was. After that I should be fine on my own. Hope you can help thanks alot.

    thanks.

  •  1,478
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    Are you using same license key for 3 domains?

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    I think so do you need multiple license keys for multiple domains. How much do they cost for two more. If I buy them can you get all three back up and running like before? thanks for the help.

  •  1,478
    Opal replied

    Hi,

    It is not allowed to use 1 license key for multi domains.

    Please read more here https://themeforest.net/licenses/faq

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    Hello I read what you showed me . Do I buy a new version of the pharmacy and redownload it and then upload it Onto two of my other sites.? Or can I buy two more licenses? Thanks.

  •  1,478
    Opal replied

    Hi,

    You can purchase one more license or you can purchase Extend License https://help.market.envato.com/hc/en-us/articles/115005593363-Do-I-need-a-Regular-License-or-an-Extended-License-

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    Ok I am logged into theme forest looking around where do I pay for either and then how do I install them on two other sites? thanks.

  •  1,478

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    Hello. I followed this

    1. When logged in, click My Profile at the top of the page.
    2. Click on the Edit tab.
    3. Click on Item Licenses.
    4. Click the tickbox next to Extended License.
    5. Click Save.


    I cannot find the edit tab or the item licences.I attached an image of where i am when i click my profile.

    Attached files:  extendlicence.png

  •  1,478
    Opal replied

    Hi,

    You want to purchase Extended Licenese

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    Yes so I can use three web sites with it.

  •  1,478
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    Please send me invoices of these license keys or purchases.

    Thank you for your patience.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • johnboyman12 replied

    Hello. So i have read some stuff you sent me but it doesn't tell me that much i need to know where to buy them. So i have three websites I bought 1 version of pharmacy i am selling eCommerce stuff. I want to use the pharmacy on 3 websites total. Please tell me where to go to buy the license or extended licens and what to do with them once i have bought them. Thanks.

  •  1,478
    Opal replied

    Hi,

    Please consult here https://help.market.envato.com/hc/en-us/articles/115005593503-If-I-choose-the-wrong-license-or-need-to-upgrade-my-license-how-easy-is-it-to-change-to-the-correct-license-

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/