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  Public Ticket #2526586
Elementor 3.0 Support
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  • ibeardmarketeer started the conversation

    Hi,

    Could you tell when the theme will be updated to support Elementor V3 ?

  •  1,538
    Opal replied

    Hi,

    You can update to new version, however always make a backup first https://hungpd.name/how-to-migrate-or-backup-a-website-with-all-in-one-wp-migration-plugin/

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • ibeardmarketeer replied

    Hi,

    I upgraded to V3 and have noticed an issue...

    The footer on all Woocommerce pages has lost some of its styling?

    If you look at the footer here:https://www.ibeardclub.co.uk/shop/ for an example of one of the woocommerce pages

    and then look at the footer on any other page of the website :https://www.ibeardclub.co.uk

    You can see the styling issues...

    Can you please help urgently?

    I also read this and dont know if this is what could be causing the issue?

    "

    What Is The Optimized DOM?


    Starting with Elementor 3.0, some significant DOM improvements have been made to boost the speed and performance of new Elementor websites. Elementor thrives to be as fast and as optimized as possible, In order to do that, we've reduced some DOM elements from the HTML output.

    The presence of these wrappers was due to the diverse use of Elementor, the ability to use these selectors in various ways to customize your site, and the omni-purpose of Elementor as a solution for creating advanced websites visually.

    Removing wrapper elements from the DOM contributes to more simplified code output, better readability and less complexity. A smaller DOM contributes to increases in speed and performance. This is, however, a potentially breaking change, so Elementor will default to Disabled for all sites. 

    Which HTML Wrappers Were Removed in 3.0?

    Three (3) HTML wrappers are removed, including:

    • .elementor-inner
    • .elementor-row
    • .elementor-column-wrap
  •  1,538
    Opal replied

    Hi,

    Please send:

    - Screenshots of issues

    I will check this problem for you.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   ibeardmarketeer replied privately
  •  1,538
    Opal replied

    Hi,

    Go to Customize > Footer to disable Fixed Footer

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • ibeardmarketeer replied

    Hi,


    Fixed footer is not enabled, I have also made sure by going into pages and editing the shop page and fixed footer is disabled.


    I have had to manually change the fonts from default to Teko so that they appear correctly in the footer but the red colour of the envelope does not appear correctly lik the footer appears in the rest of the site?

    cheers

  •  1,538
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    It seems you changed login url.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   ibeardmarketeer replied privately
  •  1,538
    Opal replied

    Hi,

    Footer in shop page looks same as footer in homepage https://prnt.sc/up558o https://prnt.sc/up55es

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • ibeardmarketeer replied

    Hi,

    Its not if you look at the envelope and the hyperlink, they are grey in the footer on all the woocommerce pages

    I had to try and manually get it to look almost the same as had not heard back from you.

    There is defiantly an issue as when you goto to edit the header as well, it does not reflect correctly on the live, The little drop down arrows are squares


    Cheers

  •  1,538
    Opal replied

    Hi,

    Check now please

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • ibeardmarketeer replied

    Hi,


    Still not done.

    I have taken a screen shot to show the colour not showing like on the other pages and the dropdown arrow not showing and just a block


    cheers

    Attached files:  Header Footer.png

  •  1,538

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • ibeardmarketeer replied

    Hi,

    That is enabled?, I am not sure what you mean by the screenshot to fix the issue?

  • ibeardmarketeer replied

    What changes have you made as my slider has stopped loading on the websit enow?

  •  1,538
    Opal replied

    Hi,

    1. Check now please https://prnt.sc/upngbt

    2. I have not modified header. I checked the Footer only 

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   ibeardmarketeer replied privately
  •  1,538
    Opal replied

    Hi,

    1. https://ibb.co/2y0LCkP

    2. Please describe via screenshots

    3. Please consult here https://docs.woocommerce.com/document/image-sizes-theme-developers/#section-2

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   ibeardmarketeer replied privately
  •   ibeardmarketeer replied privately
  •  1,538
    Opal replied

    Hi,

    1. Add below code to Customize -> Additional CSS

    .sub-arrow{    font-weight: 900;
    }
    .sub-arrow:before{    content: "\f107";
    }
    

    2. It seems you removed it

    3. Please go here https://prnt.sc/uq9y26

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • ibeardmarketeer replied

    Hi,

    I have just checked and all the red on the website is now turned a pink colour??

    1. I will try it

    2. NO its not removed, I selected full width template to screenshot to show you the issue of the bug grey title bar appearing on the page. I have had to make a whole new page with a header and footer using canvas which is just a temp fix as its a live website and could not be left like I showed you.

    3.i have tried changing as per your screenshot but it just changes the are in the div not the image size as that appears to be fixed in the theme files?( I need to get it larger as the image is way to small and does not look good at the current size.

    Cheers

  •   ibeardmarketeer replied privately
  •  1,538
    Opal replied

    Hi,

    I have not changed the colors

    2. Please add below code to Customize -> Additional CSS

    .page-title-bar-inner{
        display: none;
    }

    3. Try this plugin https://wordpress.org/plugins/regenerate-thumbnails/

    4. Mobile menu

    - I'm checking it, will update you soon

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   ibeardmarketeer replied privately
  •  1,538
    Opal replied

    Hi,

    1. Please clear all browser cache and try again

    2. So you want to remove all Breadcrumb instead of Page title?

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   ibeardmarketeer replied privately
  •  1,538
    Opal replied

    Hi,

    Please provide the mockup and circle it, then I will check for you

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   ibeardmarketeer replied privately
  •  1,538
    Opal replied

    Hi,

    1. Please add below code to Customize -> Additional CSS

    .page-title-bar .wrap {
        min-height: 430px !important;
    }
    

    2, 3.

    - You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/