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  Public Ticket #2531602
Buggy Mobile View
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  • Shubham started the conversation

    I am sharing a link of we transfer for a screen recording of the mobile view it has some bugs in its mobile view.

    1. Nav Bar location - If somebody clicks on it the navigation is coming wrong (reference - screen recording video)

    2. Nav Bar - If somebody opens the nav bar the nav bar is not fixing it is still scrollable make it not scrollable (reference - screen recording video)

    3. Slider - If somebody opens the nav bar after closing it , it is not showing the full slider immediately instead a grey background is coming , please fix it too (reference - screen recording video)

    4. Logo - If you see the mobile view you will find there is 2 logos showing in mobile view, please help me to fix it too (reference - screen recording video)

    Please fix the above mentioned issues and I want to thank you for your prompt reply for the previous issue.

    Here is the link of the screen recording -  https://we.tl/t-X89qt3Qpua

    Thank you so much in advance, waiting for a quick response from you.

  •  1,478
    Opal replied

    Hi,

    Please send:

    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   Shubham replied privately
  •  1,478
    Opal replied

    Hi,

    This is not recording file, please check again

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Shubham replied

    I am really sorry. You are right. I am adding the video here please check it. Thank you :)

    Attached files:  Screen Recording of horizon.mp4

  •  1,478
    Opal replied

    Hi,

    1. Nav Bar location - If somebody clicks on it the navigation is coming wrong (reference - screen recording video)

    - The hamburger / close buttons are working fine. Could you please clarify a little better?

    2. Nav Bar - If somebody opens the nav bar the nav bar is not fixing it is still scrollable make it not scrollable (reference - screen recording video)

    - Unfortunately, this is not an option built into the theme at the moment. We will see if this can be improved in the future

    3. Slider - If somebody opens the nav bar after closing it , it is not showing the full slider immediately instead a grey background is coming , please fix it too (reference - screen recording video)

    - This is not clear. Could you please clarify a little better?

    4. Logo - If you see the mobile view you will find there is 2 logos showing in mobile view, please help me to fix it too (reference - screen recording video)

    - Please send Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Shubham replied

    For number 1 problem see the highlighted area in the screenshot i am providing you will see the green color is not covering the the middle of the hamburger menu. See the screenshot's highlighted area

    Attached files:  nav bar problem in horizon.jpeg

  • Shubham replied

    For number 2 please try to give an update asap thank you

  • Shubham replied

    For number 3 it is fixed as of now I am seeing

  • Shubham replied

    here is my wordpress admin credentials 


    Here is the wordpress credentials

    Wp-admin url    https://horizonapartments.co.uk/wp-admin/

    Username    admin

    Password     Admin@123

    Please fix the issue asap :)


  •  1,478
    Opal replied

    Hi,

    1. Please add below code to Customize -> Additional CSS

    @media (max-width: 480px){
    .topbar-mobile .active-mobile {
        padding: inherit;
    }
    }
    

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Shubham replied

    Thank you very much that code worked properly.


    Please try to give an update to fix the number 2 issue & for number 4 issue please help me to resolve too. Thank you :)

  •  1,478
    Opal replied

    Hi,

    2. Unfortunately, this is not an option built into the theme at the moment. We will see if this can be improved in the future.

    4. Please add below code to Customize -> Additional CSS

    @media (max-width: 465px){
    .site-header{
    display: none;
    }
    }

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Shubham replied

    The same things are happening with tablet view too, give solutions. see the attached screenshot for reference.

  • Shubham replied

    The same things are happening with tablet view too, give solutions. see the attached screenshot for reference.


    and for number 2 your reply is not an option. My client is asking to resolve that issue, I can't disappoint my client suggest me how to fix that because I have to do that at any cost.

    P.S. Sorry for the harsh words your support is amazing you always replies within time and I am very happy with you guys but try to understand my situation too.

    Please ignore my last reply as I don't know how to delete that reply. Thank You :)

    Attached files:  Untitled.png

  •  1,478
    Opal replied

    Hi,

    You can change the break-point

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Shubham replied

    Tell me which break point I should use for not getting the buggy view in both mobile , tablet and desktop view. Thank You

  •  1,478

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Shubham replied

    Thank you for your assistance :)

  •  1,478
    Opal replied

    Hi,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/skyview-complex-one-page-single-property-wordpress-theme/20901243

    Your feedback is the motivation to improve our work and services.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/