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  Public Ticket #2552917
Header template
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  • AnacletaPalmer started the conversation

    The header template has disappeared. Can you send me the .json of the header so I can import it?

    Attached files:  Captura de pantalla 2020-09-28 a las 12.19.05.png

  •  2,119
    Opal replied

    Dear mate,

    We can send me info login admin site.

    We will check for you.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

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  •   AnacletaPalmer replied privately
  •   AnacletaPalmer replied privately
  •  2,119
    Opal replied

    Dear mate,

    It is a conflict header template with header Elementor Pro. Please disable the header in elementor Pro and check again issues.

    If you use the header of elementor Pro you have to create a footer in elementor Pro.

    It must be synchronized in both the footer and header. Use the footer and header of our template or  Elementor Pro.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • AnacletaPalmer replied

    I do not know how to do that dice. I have given you the access data so that you can fix it because you told me you were going to do it.

    Another problem with the template and I have told you about it before and you have not told me anything is that the custom post of trainers and classes does not appear. Could you tell me something about this?

  •  2,119
    Opal replied

    Dear mate,

    - trainers and classes

    We solved the problem. Please add new trainers and classes then check again issues.

    -  Header

    We see you solved the issues : https://prnt.sc/uqe74i

    Header ok now.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • AnacletaPalmer replied

    Hi.
    The problem with trainers and classes is fixed. The issue of the header has yet to be resolved. I have removed the code get_template_part ('template-parts / header / header-1'); of the files page.php, index.php, single.php, etc, and the header does not appear on the pages. It only appears on the home page. Where do I have to select for the header to appear?

    Greetings and thanks.

  •  2,119
    Opal replied

    Dear mate,

    Please update the latest version then check again the config header.

    https://prnt.sc/uqhzse

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • AnacletaPalmer replied

    Hello.

    The problem with the header still exists. It only appears on the home page. I need a solution as soon as possible, the client wants to publish the web shortly.

  •  2,119
    Opal replied

    Dear mate,

    We checked site and we see it work fine. https://prnt.sc/v91yad

    It would be quicker to solve this issue if you could explain steps by steps to replicate the problem and provide us some screenshots.
    We are looking forward to your reply, thank you in advance.



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes