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  Public Ticket #2553539
out-dated theme
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  • Ali Ashraf started the conversation

    Hello, i have recently purchased your theme for my WordPress website from Envato.com which i also previously used on my Shopify website and was really happy with. Unfortunatly i have been trying to replicate my Shopify website onto WordPress with your theme but the Product view page is all kinds of glitched an apparently is oudated and is causing this issue. I request a immediate updated version for WordPress of your theme as it is keeping me from getting my website online and am missing out on revenue. 

    this is the original download page i purchased the theme from: https://themeforest.net/item/strollik-single-product-woocommerce-wordpress-theme/14454960

    and this is the current look of the out dated look theme on my website ( it is making the background and all different things glitch): http://alig9.sg-host.com/product/smart-glasses/

    i have also sent you the report of WordPress on the current situation of the theme:  picture?folder=default0%2FSent+Items&id=18&uid=05da032230cf4b30abd679c3174ba852%40Open-Xchange

    i am in a real hurry and demand this issue to be fixed asap. if you have any more questions, please contact me via email or preferably phone!

    Ali Ashraf 
    +31624618288
    Genii

    Attached files:  2020-09-28.png

  •  1,538
    Opal replied

    Hi,

    please ignore this message because the theme still works well with WooCommerce 4.xx without any problem. Also we will update the theme and and it will eliminate this message soon

    Regards,


    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Ali Ashraf replied

    hey, there is a issue on my website and that’s why I’ve contacted you. 

    Please have a look at this link: http://alig9.sg-host.com/product/smart-glasses

    As you can see the background is glitching/mixing with product page and all kind of things. I’ve talked with a WordPress Expert and SiteGround support and they both confirmed it was an issue with an out-dated theme. Please updated the theme immediately as it is keeping me from doing business. Also I have provided you with an image of the report and the actual report here: 


    ### WordPress Environment ###
    WordPress address (URL): http://alig9.sg-host.com 
    Site address (URL): http://alig9.sg-host.com 
    WC Version: 4.5.2 
    REST API Version: ✔ 4.5.2 
    WC Blocks Version: ✔ 3.1.0 
    Action Scheduler Version: ✔ 3.1.6 
    WC Admin Version: ✔ 1.5.0 
    Log Directory Writable: ✔ 
    WP Version: 5.5.1 
    WP Multisite: – 
    WP Memory Limit: 768 MB 
    WP Debug Mode: – 
    WP Cron: ✔ 
    Language: en_US 
    External object cache: –
    ### Server Environment ###
    Server Info: Apache 
    PHP Version: 7.3.20 
    PHP Post Max Size: 128 MB 
    PHP Time Limit: 120 
    PHP Max Input Vars: 3000 
    cURL Version: 7.66.0 
    OpenSSL/1.1.1g-fips
    SUHOSIN Installed: – 
    MySQL Version: 5.7.26-29-log 
    Max Upload Size: 128 MB 
    Default Timezone is UTC: ✔ 
    fsockopen/cURL: ✔ 
    SoapClient: ✔ 
    DOMDocument: ✔ 
    GZip: ✔ 
    Multibyte String: ✔ 
    Remote Post: ✔ 
    Remote Get: ✔
    ### Database ###
    WC Database Version: 4.5.2 
    WC Database Prefix: tjm_ 
    Total Database Size: 41.61MB 
    Database Data Size: 39.76MB 
    Database Index Size: 1.85MB 
    tjm_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 
    tjm_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 
    tjm_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 
    tjm_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 
    tjm_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 
    tjm_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 
    tjm_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 
    tjm_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB 
    tjm_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 
    tjm_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 
    tjm_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB 
    tjm_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 
    tjm_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_options: Data: 35.44MB + Index: 0.23MB + Engine InnoDB 
    tjm_postmeta: Data: 2.52MB + Index: 0.30MB + Engine InnoDB 
    tjm_posts: Data: 0.30MB + Index: 0.06MB + Engine InnoDB 
    tjm_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB 
    tjm_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_revslider_sliders: Data: 0.05MB + Index: 0.00MB + Engine InnoDB 
    tjm_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_revslider_slides: Data: 0.28MB + Index: 0.00MB + Engine InnoDB 
    tjm_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 
    tjm_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 
    tjm_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 
    tjm_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 
    tjm_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 
    tjm_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 
    tjm_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB 
    tjm_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 
    tjm_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 
    tjm_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 
    tjm_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ### Post Type Counts ###
    attachment: 108 
    elementor_library: 10 
    footer: 25 
    header: 38 
    mc4wp-form: 1 
    nav_menu_item: 48 
    page: 24 
    post: 13 
    product: 63 
    product_variation: 3 
    revision: 6 
    wpcf7_contact_form: 4 
    wpforms: 1
    ### Security ###
    Secure connection (HTTPS): ❌ 
    Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. 
    Hide errors from visitors: ✔
    ### Active Plugins (19) ###
    Breadcrumb NavXT: by John Havlik – 6.5.0
    Classic Editor: by WordPress Contributors – 1.6 
    Contact Form 7: by Takayuki Miyoshi – 5.2.2 
    Elementor: by Elementor.com – 3.0.10 
    Facebook for WooCommerce: by Facebook – 2.0.2 
    Granular Controls Elementor: by Zulfikar Nore – 1.0.5 
    Jetpack by WordPress.com: by Automattic – 8.9.1 
    Google Ads & Marketing by Kliken: by Kliken – 1.0.4 – Installed version not tested with active version of WooCommerce 4.5.2
    Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.5.2 
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1 
    Slider Revolution: by ThemePunch – 6.1.8 
    SG Optimizer: by SiteGround – 5.6.7 
    Strollik5 Core: by – 1.1.0 
    SVG Support: by Benbodhi – 2.3.18 
    WooCommerce Services: by Automattic – 1.24.3 – Installed version not tested with active version of WooCommerce 4.5.2 
    WooCommerce: by Automattic – 4.5.2 
    WordPress Importer: by wordpressdotorg – 0.7 
    WordPress Starter: by SiteGround – 1.1.1 
    WPForms Lite: by WPForms – 1.6.2.3
    ### Inactive Plugins (0) ###

    ### Settings ###
    API Enabled: – 
    Force SSL: – 
    Currency: EUR (€) 
    Currency Position: left 
    Thousand Separator: . 
    Decimal Separator: , 
    Number of Decimals: 2 
    Taxonomies: Product Types: external (external) 
    grouped (grouped) 
    simple (simple) 
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) 
    exclude-from-search (exclude-from-search) 
    featured (featured) 
    outofstock (outofstock) 
    rated-1 (rated-1) 
    rated-2 (rated-2) 
    rated-3 (rated-3) 
    rated-4 (rated-4) 
    rated-5 (rated-5)
    Connected to WooCommerce.com: –
    ### WC Pages ###
    Shop base: #14 - /shop/ 
    Cart: #15 - /cart/ 
    Checkout: #16 - /checkout/ 
    My account: #17 - /my-account/ 
    Terms and conditions: ❌ Page not set
    ### Theme ###
    Name: Strollik5 
    Version: 1.1.0 
    Author URL: https://www.wpopal.com/ 
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme 
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: strollik5/woocommerce/content-widget-product.php 
    strollik5/woocommerce/myaccount/form-login.php 
    strollik5/woocommerce/single-product/rating.php 
    strollik5/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0
    Outdated Templates: ❌ 

    Learn how to update
    ### Action Scheduler ###
    Complete: 3 
    Oldest: 2020-09-28 18:42:11 +0000 
    Newest: 2020-09-28 18:39:10 +0000
    Pending: 2 
    Oldest: 2020-09-28 19:08:33 +0000 
    Newest: 2020-09-29 00:00:00 +0000
    `


    Attached files:  118163C1-B889-4895-85AD-69A9C46286E5.jpeg

  •  1,538
    Opal replied

    Hi,

    Please ignore this message because the theme still works well with WooCommerce 4.xx without any problem. Also we will update the theme and and it will eliminate this message soon

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Ali Ashraf replied

    Who don’t you understand the theme doesn’t work good anymore, look at my previous messages and the link I sent where you can clearly see its glitches and the system report.

    Previous message:

    hey, there is a issue on my website and that’s why I’ve contacted you. 

    Please have a look at this link: http://alig9.sg-host.com/product/smart-glasses

    As you can see the background is glitching/mixing with product page and all kind of things. I’ve talked with a WordPress Expert and SiteGround support and they both confirmed it was an issue with an out-dated theme. Please updated the theme immediately as it is keeping me from doing business. Also I have provided you with an image of the report and the actual report here: 

    `  ### WordPress Environment ### WordPress address (URL): http://alig9.sg-host.com  Site address (URL): http://alig9.sg-host.com  WC Version: 4.5.2  REST API Version: ✔ 4.5.2  WC Blocks Version: ✔ 3.1.0  Action Scheduler Version: ✔ 3.1.6  WC Admin Version: ✔ 1.5.0  Log Directory Writable: ✔  WP Version: 5.5.1  WP Multisite: –  WP Memory Limit: 768 MB  WP Debug Mode: –  WP Cron: ✔  Language: en_US  External object cache: – ### Server Environment ### Server Info: Apache  PHP Version: 7.3.20  PHP Post Max Size: 128 MB  PHP Time Limit: 120  PHP Max Input Vars: 3000  cURL Version: 7.66.0  OpenSSL/1.1.1g-fips SUHOSIN Installed: –  MySQL Version: 5.7.26-29-log  Max Upload Size: 128 MB  Default Timezone is UTC: ✔  fsockopen/cURL: ✔  SoapClient: ✔  DOMDocument: ✔  GZip: ✔  Multibyte String: ✔  Remote Post: ✔  Remote Get: ✔ ### Database ### WC Database Version: 4.5.2  WC Database Prefix: tjm_  Total Database Size: 41.61MB  Database Data Size: 39.76MB  Database Index Size: 1.85MB  tjm_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB  tjm_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB  tjm_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB  tjm_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB  tjm_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB  tjm_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB  tjm_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB  tjm_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB  tjm_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB  tjm_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB  tjm_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB  tjm_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB  tjm_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_options: Data: 35.44MB + Index: 0.23MB + Engine InnoDB  tjm_postmeta: Data: 2.52MB + Index: 0.30MB + Engine InnoDB  tjm_posts: Data: 0.30MB + Index: 0.06MB + Engine InnoDB  tjm_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB  tjm_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_revslider_sliders: Data: 0.05MB + Index: 0.00MB + Engine InnoDB  tjm_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_revslider_slides: Data: 0.28MB + Index: 0.00MB + Engine InnoDB  tjm_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB  tjm_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB  tjm_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB  tjm_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB  tjm_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB  tjm_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB  tjm_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB  tjm_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB  tjm_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB  tjm_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB  tjm_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 108  elementor_library: 10  footer: 25  header: 38  mc4wp-form: 1  nav_menu_item: 48  page: 24  post: 13  product: 63  product_variation: 3  revision: 6  wpcf7_contact_form: 4  wpforms: 1 ### Security ### Secure connection (HTTPS): ❌  Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.  Hide errors from visitors: ✔ ### Active Plugins (19) ### Breadcrumb NavXT: by John Havlik – 6.5.0 Classic Editor: by WordPress Contributors – 1.6  Contact Form 7: by Takayuki Miyoshi – 5.2.2  Elementor: by Elementor.com – 3.0.10  Facebook for WooCommerce: by Facebook – 2.0.2  Granular Controls Elementor: by Zulfikar Nore – 1.0.5  Jetpack by WordPress.com: by Automattic – 8.9.1  Google Ads & Marketing by Kliken: by Kliken – 1.0.4 – Installed version not tested with active version of WooCommerce 4.5.2 Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.5.2  MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1  Slider Revolution: by ThemePunch – 6.1.8  SG Optimizer: by SiteGround – 5.6.7  Strollik5 Core: by – 1.1.0  SVG Support: by Benbodhi – 2.3.18  WooCommerce Services: by Automattic – 1.24.3 – Installed version not tested with active version of WooCommerce 4.5.2  WooCommerce: by Automattic – 4.5.2  WordPress Importer: by wordpressdotorg – 0.7  WordPress Starter: by SiteGround – 1.1.1  WPForms Lite: by WPForms – 1.6.2.3 ### Inactive Plugins (0) ###

    ### Settings ### API Enabled: –  Force SSL: –  Currency: EUR (€)  Currency Position: left  Thousand Separator: .  Decimal Separator: ,  Number of Decimals: 2  Taxonomies: Product Types: external (external)  grouped (grouped)  simple (simple)  variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)  exclude-from-search (exclude-from-search)  featured (featured)  outofstock (outofstock)  rated-1 (rated-1)  rated-2 (rated-2)  rated-3 (rated-3)  rated-4 (rated-4)  rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #14 - /shop/  Cart: #15 - /cart/  Checkout: #16 - /checkout/  My account: #17 - /my-account/  Terms and conditions: ❌ Page not set ### Theme ### Name: Strollik5  Version: 1.1.0  Author URL: https://www.wpopal.com/  Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme  WooCommerce Support: ✔ ### Templates ### Overrides: strollik5/woocommerce/content-widget-product.php  strollik5/woocommerce/myaccount/form-login.php  strollik5/woocommerce/single-product/rating.php  strollik5/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0 Outdated Templates: ❌ 

    Learn how to update ### Action Scheduler ### Complete: 3  Oldest: 2020-09-28 18:42:11 +0000  Newest: 2020-09-28 18:39:10 +0000 Pending: 2  Oldest: 2020-09-28 19:08:33 +0000  Newest: 2020-09-29 00:00:00 +0000

  •  1,538
    Opal replied

    Hi,

    I can't access your site https://ibb.co/02MWPpd

    Also, please send:

    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   Ali Ashraf replied privately
  •   Ali Ashraf replied privately
  • Ali Ashraf replied

    this is a example of a product on the product page, so everything works good but when you select a product and open it, then it starts glitching. also the "SliderRevolution" doesnt work so when you go to my homepage the slideshow is empty and doesnt show any images nor text.


    http://alig9.sg-host.com/product/strollik-e2/

  •  1,538
    Opal replied

    Hi,

    Would you mind if I erase all content and re-import?

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Ali Ashraf replied

    I have erased and reinstalled/reimported the theme 2 times already myself. Still if you believe you can fix the issue with erasing it, go ahead! I think the only way to fix it is to update the theme. Also have you found the fuse of the issue yet?

  •  1,538
    Opal replied

    Hi,

    I've fixed your issue. Please check your site again.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Ali Ashraf replied

    hey thank you for fixing! but it seems like i cannot change the Head Menu on the homepage. ive tried everything to change it but it wont. can you please have a look at it? the WordPress/Siteground expert said it is indeed acting abnormal and should contact you guys. And the webiste logo cant be made smaller or bigger apparently. ive uploaded different sizes but it doesnt get bigger or smaller. ive added a screenshot of the menu i want to change and the logo that isnt changing size.

    Attached files:  2020-10-01 (1).png

  • Ali Ashraf replied

    I just want a menu with 4 options: Startpagina ( home page), Bestel Nu (shop now), Over Ons (about us), Veelgestelde Vragen (FAQ)

    please fix the issue!

    Attached files:  2020-10-01 (3).png

  •  1,538
    Opal replied

    Hi,

    - You can select the header you want to display on blog via Customizer > Header. 

    - Other pages you can use Custom Header in page options

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   Ali Ashraf replied privately
  •   Ali Ashraf replied privately
  •  1,538
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    Thank you for your explain. Please edit Header and here you can change the menu https://prnt.sc/ut60fs

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Ali Ashraf replied

    [ FIXED ]


    hey, the issue has been fixed thanks!

    unfortunatly another issue has come out of nowhere: any product i add to my website, it comes back to an 404 error page. ive tried everything but noting works and again WP tells me to contact you. please have look. i can successfully create an product but cant open it. it was working fine yesterday and was really happy with it. i think maybe again it has to do with some out dated file or something. THIS IS THE LINK OF THE PRODUCT THAT COMES BACK TO A 404 ERROR PAGE: https://geniibook.nl/product/geniibook-156/

    it could also have maybe to do with the URL because i had a temporary URL/domain(alig9.sg-host.com) of WordPress while building my website and just switched and connected it with my new domain (geniibook.nl)

    ive attached some screenshots of the situation, for more info please contact me!

    im really happy with the progress we have made and am really close to being done with the webiste and am really thankful for your help.

    im kind of in a hurry after so many problems please fix it.

    Attached files:  2020-10-06.png
      2020-10-06 (1).png

  • Ali Ashraf replied

    GOOD EVENING, I HAVE MANAGED TO FIX THE ISSUE MY SELF THROUGH A PLUG IN. SO YOU DONT HAVE TO DO ANYTHING ABOUT THE PREVIOUS REPORTED ISSUE OF EARLIER THIS DAY.

    however there is one last thing to be fixed and I will be all set. The image of the laptop under 'The Features" wont appear on the smartphone version. like any other image on the website Ive tried fixing it through the setting but unfortunatly this image just doesnt want to be visible on the smartphone. It does appear really good on the desktop version tho.

    Ive added an screenshot with the image that is the issue and wont appear on mobile. Can you please fix it? Thank you!

    Attached files:  2020-10-06 (5).png

  •  1,538
    Opal replied

    Hi,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!

    You're using Background image so on the mobile it can't display because of no content. You can hide that it and use image element to display image

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Ali Ashraf replied

    Hey, thank you for your quick response!

    I have fixed the image, you were right as it was an background image and was causing the issue.

    I'm like 99% done building the website and just need a last few couple of minor things to be fixed:

    1. When you go to "subscribe" to my product, you'll have to accept the terms & conditions and mandate. But if you press on it, there comes an pop up explaining what a mandate is. On the desktop it looks good but on the mobile version it cuts off the pop up. I've send and screenshot of the issue so you understand better, Can you please fix this?

    2. When you open up the website, and you wanna scroll down, it doesn't let you/ doesn't react to your swipe unless you swipe from all the way of the bottom. So that really inconvenient and would like it if the whole image is responsive of the swipe to scroll down. 

    3. The quantity/amount button doesn't work well, if you press it 3 times, it show 3x the laptop on the check out but still only asks the price for 1 piece and the number on the amount of pieces doesn't show. can you please fix that too.


    I would really appreciate it if you could fix these minor issues by today before the weekend arrives.


    Thank you, 


    Ali

    Attached files:  2020-10-09.png
      2020-10-09 (1)_LI.jpg
      WhatsApp Image 2020-10-09 at 11.53.25.jpeg

  •  1,538
    Opal replied

    Hi,

    1. Please add below code to Customize -> Additional CSS

    @media (max-width: 465px){
    .ecurring-mandate-accept-description, .ecurring-subscriptions-status-description {
        margin-left: 0;
        width: auto;
    }
    }

    2. I still can scrolling down without any issues. You mentioned on desktop or mobile?

    3. You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Ali Ashraf replied

    hey thanks, the issue has been resolved. 

    So the contact form in the footer on the website doesnt fuction correctly. if i try to send a message, if gives an error of: " There was an error trying to send your message. Please try again later." 

    and for some reason the form section "subject" requires you to fill in an phone number instead of the topic....  Can you fix this?


    So could you fix this issue and make it work TODAY please? I would like to launch my website today if you are able to resolve the issue.

    Attached files:  2020-10-13.png

  •  1,538

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Ali Ashraf replied

    ive had a look but there is no solution given. it just says to identify the problem and thats all. I have added a screenshot of the possible issue and the cause. I have no knowledge of codes etc and would like to request you to please fix it with the login credentials i provided you.

    Attached files:  2020-10-13 (1).png

  •  1,538
    Opal replied

    Hi,

    I see there are errors in Mail tab. Also, you can contact hosting provider for more details

    Our theme doesn't related to sending email function

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/