Okay
  Public Ticket #2569361
Demo import failed
Closed

Comments

  •   frantisekotec started the conversation
  •  2,121
    Opal replied

    Hi,

    Please send:

    - FTP info (server, username, password, port)
    - Admin info (wp-admin URL, username, password)

    I will check this problem for you. Also, would you mind if I erase all content and re-import?

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   frantisekotec replied privately
  •   frantisekotec replied privately
  •  2,121
    Opal replied

    Hi,

    Sorry for late response.

    I waited the fixing from developer, now I'm going to import demo for you. 

    Will update you when I'm done.

    Thank you for your patience.

    Regards, 


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  2,121
    Opal replied

    Hi,

    Please increase execute time https://prnt.sc/v09584

    You can contact hosting provider to do it.

    Regards, 


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • frantisekotec replied

    Hello,


    should be increased now. Could you please try it again?

  •  2,121
    Opal replied

    Hi,

    Still doesn't work, please contact hosting provider again

    [16-Oct-2020 06:45:58 UTC] PHP Warning:  set_time_limit() has been disabled for security reasons in /data/web/virtuals/258161/virtual/www/domains/frantisekotec.cz/wp-content/plugins/wordpress-importer/class-wp-import.php on line 63
    [16-Oct-2020 06:46:28 UTC] PHP Fatal error:  Maximum execution time of 90 seconds exceeded in /data/web/virtuals/258161/virtual/www/domains/frantisekotec.cz/wp-includes/class-wp-image-editor-imagick.php on line 355
    

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   frantisekotec replied privately
  •  2,121
    Opal replied

    Dear mate,

    Sorry for the late reply on weekends.

    Please check again site. We imported demo for you.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   frantisekotec replied privately
  •  2,121
    Opal replied

    Hi,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/training-zone-gym-fitness-wordpress-theme/13064896

    Your feedback is the motivation to improve our work and services.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes