Okay
  Public Ticket #2571292
WPML
Closed

Comments

  • jasmine started the conversation

    Hello, 

    I have been in contact with the WPML support for the last two weeks trying to get to the bottom of an issue that I thought was on their end. 

    The main issue is that the media files such as a jpeg in the navigation bar that is supposed to change on the French version of the site, or an mp4 that is supposed to switch on the French version, are not getting translated, despite the fact that everything seems to be translated perfectly in the back-end. 


    As it turns out, they are saying that the coworkshop theme is not compatible with WPML, despite it being advertised that it is. So I am seeking help to fix this isuue. The developers at WPML are saying that they are willing to work with you to solve this issue.  

    Attached files:  Screen Shot 2020-10-15 at 2.56.36 PM.png

  •  2,123
    Opal replied

    Hi,

    Please send:

    - Screenshots of issues
    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • jasmine replied

    the screen shot was included!

  •  2,123
    Opal replied

    Hi,

    Please send:

    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • jasmine replied

    opalhelp

    h(8%@^jru1Z)ap3PZiNQsuC9


    could you please reply on why the theme isnt actually compatible with WPML?

  •  2,123
    Opal replied

    Hi,

    Please provide URL of the mentioned page, so I can take a closer look. Also, please describe the problems via screenshots. The attached screenshot shows answer from supporter, which is unclear for me checking the issues

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • jasmine replied

    I am trying to have media components be translated in the French version of my site. After following WPML documention, uploading the translated version of the media etc. I also went through the WPML support, and after they checked out my site, they are saying it is because your theme is not actually compatible with their plugin as you have indicated. 


    The page that is not translating is: 

    https://orb.exchange/appel-a-projets/?lang=fr


    and the jpeg in the nav bar is supposed the translate as well.

  •  2,123
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    This page is empty, how can you translate without content?

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • jasmine replied

    The page is not empty - there is an mp4 video there. With WPML you can translate media content. 


    There is also a jpeg in the navigation bar that needs to change in the FR site.

  •  2,123

    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • jasmine replied

    Yes. As stated in my first message in this ticket. I have done all of that and have been following-up with the WPML support. They are saying it is because your theme is not actually compatible with their plugin as it was stated when I bought it. 


    Please help resolve this.

  •  2,123
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you.

    I tried to change to another video in FR language and it worked for me https://orb.exchange/appel-a-projets/?lang=fr

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • jasmine replied

    Where did you do it ? How did you do it?

  •  2,123
    Opal replied

    Hi,

    Please edit that page in FR language and edit element

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes