I have been in contact with the WPML support for the last two weeks trying to get to the bottom of an issue that I thought was on their end.
The main issue is that the media files such as a jpeg in the navigation bar that is supposed to change on the French version of the site, or an mp4 that is supposed to switch on the French version, are not getting translated, despite the fact that everything seems to be translated perfectly in the back-end.
As it turns out, they are saying that the coworkshop theme is not compatible with WPML, despite it being advertised that it is. So I am seeking help to fix this isuue. The developers at WPML are saying that they are willing to work with you to solve this issue.
Attached files: Screen Shot 2020-10-15 at 2.56.36 PM.png
Hi,Please send:- Screenshots of issues- Admin info (wp-admin URL, username, password)I will check this problem for you.Regards,
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the screen shot was included!
Hi,Please send:- Admin info (wp-admin URL, username, password)
I will check this problem for you.Regards,
could you please reply on why the theme isnt actually compatible with WPML?
Hi,Please provide URL of the mentioned page, so I can take a closer look. Also, please describe the problems via screenshots. The attached screenshot shows answer from supporter, which is unclear for me checking the issuesRegards,
I am trying to have media components be translated in the French version of my site. After following WPML documention, uploading the translated version of the media etc. I also went through the WPML support, and after they checked out my site, they are saying it is because your theme is not actually compatible with their plugin as you have indicated.
The page that is not translating is:
and the jpeg in the nav bar is supposed the translate as well.
Hi,First of all, I'm really sorry have taken long time to reply you due to the weekend.This page is empty, how can you translate without content?Regards,
The page is not empty - there is an mp4 video there. With WPML you can translate media content.
There is also a jpeg in the navigation bar that needs to change in the FR site.
Hi,- Please consult here https://wpml.org/documentation/getting-started-guide/media-translation/Regards,
Yes. As stated in my first message in this ticket. I have done all of that and have been following-up with the WPML support. They are saying it is because your theme is not actually compatible with their plugin as it was stated when I bought it.
Please help resolve this.
Hi,First of all, I'm really sorry have taken long time to reply you.I tried to change to another video in FR language and it worked for me https://orb.exchange/appel-a-projets/?lang=frRegards,
Where did you do it ? How did you do it?
Hi,Please edit that page in FR language and edit elementRegards,