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  Public Ticket #2585116
The QOS Core plugin is crashing my site
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  • Rudy Duke started the conversation

    Activating the QOS Core plugin is crashing my site. Without the plugin , the site is not displaying correctly. I have a lot of customers trying to buy products, so I need this fixed quickly! I also notice that the QOS theme is not compatible with the latest WordPress version 5.5.x. When will there be an update?

  •  1,931
    Opal replied

    Hi,

    Please send:

    - FTP info (server, username, password, port)
    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   Rudy Duke replied privately
  •  1,931
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    There is no root folder, please check FTP account again https://prnt.sc/vbh7x5

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  •   Rudy Duke replied privately
  •  1,931
    Opal replied

    Hi,

    It doesn't work https://prnt.sc/vc9evh

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • Rudy Duke replied

    Your theme is not compatible with WordPress 5.5.x and is breaking my site. When are you going to have a compatible version?

  •  1,931
    Opal replied

    Hi,

    Our theme is compatible with WP 5.x version, please check FTP account then I can check the problems

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/