Activating the QOS Core plugin is crashing my site. Without the plugin , the site is not displaying correctly. I have a lot of customers trying to buy products, so I need this fixed quickly! I also notice that the QOS theme is not compatible with the latest WordPress version 5.5.x. When will there be an update?
Hi,Please send:- FTP info (server, username, password, port)- Admin info (wp-admin URL, username, password)I will check this problem for you.Regards,
Opal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
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Hi,First of all, I'm really sorry have taken long time to reply you due to the weekend.There is no root folder, please check FTP account again https://prnt.sc/vbh7x5Regards,
Hi,It doesn't work https://prnt.sc/vc9evhRegards,
Your theme is not compatible with WordPress 5.5.x and is breaking my site. When are you going to have a compatible version?
Hi,Our theme is compatible with WP 5.x version, please check FTP account then I can check the problemsRegards,