I just verified with the hosting company that I get an error 500 due to the QOS core plugin, can you please help me out to fix this?
Hi,Please send:- Screenshots of issues- FTP info (server, username, password, port)- Admin info (wp-admin URL, username, password)I will check this problem for you.Regards,
Opal Support Team
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Hi,I see this error in debug log
[12-Nov-2020 07:29:28 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 65536 bytes) in /data/sites/web/trailnomadbe/www/wp-includes/class-wp-fatal-error-handler.php on line 229
Please contact hosting provider to increase memory to meets system requirements https://wpdocs.gitbook.io/qos/get-started/requirements
I've talked to the hosting company about that, there is clearly something wrong with your plugin that suddenly needs more way more memory than it has a few moments before, keep pushing more memory will not fix your messed up plugin. That's just a bandaid on a more complex issue.
I'd very much like to get my money back so I can invest in another theme that does what I need.
Hi,I see the memory doesn't meets system requirements. Please increase memory and try againRegards,
it worked fine at the start and suddenly it didn’t due to your plugin, just give me the refund I’m asking for..
Hi,First of all, I'm really sorry have taken long time to reply you due to the weekend.I notified developer for this case, he will take a look and I will update you today.
Thank you for your patience.Regards,
Ok. We approved this refund. You will get your money back in the next 7 days.