- Screenshots of issues - FTP info (server, username, password, port) - Admin info (wp-admin URL, username, password)
I will check this problem for you.
Regards,
Opal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
[12-Nov-2020 07:29:28 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 65536 bytes) in /data/sites/web/trailnomadbe/www/wp-includes/class-wp-fatal-error-handler.php on line 229
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
I've talked to the hosting company about that, there is clearly something wrong with your plugin that suddenly needs more way more memory than it has a few moments before, keep pushing more memory will not fix your messed up plugin. That's just a bandaid on a more complex issue.
I'd very much like to get my money back so I can invest in another theme that does what I need.
I see the memory doesn't meets system requirements. Please increase memory and try again
Regards,
Opal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
First of all, I'm really sorry have taken long time to reply you due to the weekend.
I notified developer for this case, he will take a look and I will update you today.
Thank you for your patience.
Regards,
Opal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
Ok. We approved this refund. You will get your money back in the next 7 days.
Opal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
I just verified with the hosting company that I get an error 500 due to the QOS core plugin, can you please help me out to fix this?
Hi,
Please send:
- Screenshots of issues
- FTP info (server, username, password, port)
- Admin info (wp-admin URL, username, password)
I will check this problem for you.
Regards,
Opal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
Thanks and have a nice day
Website: http://wpopal.com/
Hi,
I see this error in debug log
Please contact hosting provider to increase memory to meets system requirements https://wpdocs.gitbook.io/qos/get-started/requirements
Regards,
Opal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
Thanks and have a nice day
Website: http://wpopal.com/
I've talked to the hosting company about that, there is clearly something wrong with your plugin that suddenly needs more way more memory than it has a few moments before, keep pushing more memory will not fix your messed up plugin. That's just a bandaid on a more complex issue.
I'd very much like to get my money back so I can invest in another theme that does what I need.
Hi,
I see the memory doesn't meets system requirements. Please increase memory and try again
Regards,
Opal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
Thanks and have a nice day
Website: http://wpopal.com/
it worked fine at the start and suddenly it didn’t due to your plugin, just give me the refund I’m asking for..
Hi,
First of all, I'm really sorry have taken long time to reply you due to the weekend.
I notified developer for this case, he will take a look and I will update you today.
Thank you for your patience.
Regards,
Opal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
Thanks and have a nice day
Website: http://wpopal.com/
Ok. We approved this refund. You will get your money back in the next 7 days.
Opal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
Thanks and have a nice day
Website: http://wpopal.com/