Okay
  Public Ticket #2608010
Can't click the button
Closed

Comments

  • ghil22 started the conversation

    Hi,

    I can't click the "SCHEDULE A VISIT" button. I have to click firts the chat button before I able to click the "SCHEDULE A VISIT" button. Pls see ss.

    Thanks!

    Attached files:  Screen Shot 2020-11-22 at 11.16.56 AM.png

  •  2,125
    Opal replied

    Hi,

    Please add below code to Customize -> Additional CSS

    .fb_invisible_flow {
        z-index: 0;
    }
    

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • ghil22 replied

    Hi,

    After adding the code, my messenger chatbox is not popping up. It was under the homepage image. Pls see video link.

    https://www.loom.com/share/8f1ed38449e0464fa1367f6ce8723eaa

    Thanks!

  •  2,125
    Opal replied

    Hi,

    Remove previous code and try below one

    .fb_invisible_flow {
        z-index: 1;
    }
    

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • ghil22 replied

    Hi,

    The button blocks the chatbox. Pls see ss.

    Thanks!

    Attached files:  Screen Shot 2020-11-27 at 11.26.25 AM.png

  •  2,125
    Opal replied

    Hi,

    Try below 

    .fb_invisible_flow {
        z-index: 9999;
    }
    

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • ghil22 replied

    Hi,

    I can't close the chatbox. Kindly see link below.

    https://www.loom.com/share/4094bf035548433382f9598ed7e9f30d

    Gil

  •  2,125
    Opal replied

    Hi,

    I see tons of errors in console log https://prnt.sc/w3t6x6

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • ghil22 replied

    Hi, 

    I have done deactivating and reactivating. Can you check if there are still errors?

    Thanks!

  •  2,125
    Opal replied

    Hi,

    Please send:

    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  2,125
    Opal replied

    Hi,

    I can't open the message box, please check again

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • ghil22 replied

    Hi,

    Kindly check this one.

    username: ensolofts
    pw: Nq15x3doses

    Thanks,

    Gil

  •  2,125
    Opal replied

    Hi,

    I can't open the message box, please check again

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   ghil22 replied privately
  •  2,125
    Opal replied

    Hi,

    It seems you don't understand, I can't open Messenger Chatbox, please check it first

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • ghil22 replied

    Hi,

    The messenger chatbox is working properly fine.

  •  2,125
    Opal replied

    Hi,

    Please keep in mind that our support only covers getting setup, theme features, and bug fixes. As such, you will need to investigate this particular issue on your own or seek help from a developer should you not feel comfortable making these changes yourself. If you have any further questions about the theme, we are more than happy to provide you with assistance on these inquiries.

    Thank you for your understanding.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes