Okay
  Public Ticket #2619521
Can´t see the single product template
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Comments

  •  1
    andreachapellins started the conversation

    Hi, I´m uploading my products but cant see the single product template, please help

  •  1
    andreachapellins replied

    And I have already uploaded the products to woocommerce so it´s  a theme problem

  •  2,123
    Opal replied

    Hi,

    Please send:

    - Screenshots of issues
    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    andreachapellins replied
    3340258521.png


  •   andreachapellins replied privately
  •  2,123
    Opal replied

    Hi,

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    andreachapellins replied

    It didnt work, i would aprreciate iif you could help me, I already gave you the username and password so you can access, please dont uninstall the registration magic plugin neither the variation swatches plugin, it took me a lot of time to adjust it

  •  2,123
    Opal replied

    Hi,

    Please disable FTP require when installing plugin https://prnt.sc/vvmewn

    I need to work on staging site, which is not affect to live site. 

    Regards, 


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    andreachapellins replied

    how can I do that?

  •  1
    andreachapellins replied

    Done, please try it again

  •  2,123
    Opal replied

    Hi,

    - I switched to Default theme and it still doesn't work

    - Please install fresh Wordpress and upload theme again on other hosting, then let me know how it goes

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    andreachapellins replied

    so you want me to do my webpage all over again just because your theme is damaged? What a solution... I would rather getting my money back 

  •  2,123
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    It seems you fixed the issues

    Regards, 


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes