Okay
  Public Ticket #2643528
Theme Updates
Closed

Comments

  • Shivanshu started the conversation

    Hi, 

    I just installed the theme but it showing me a very old version, How can I update it.


    Thank you

    Attached files:  MedicorUpdate.jpg

  •  2,125
    Opal replied

    Hi,

    You can create a staging site (full copy of the existing one) and do updates of the theme and plugins there first. If everything is ok then you’ll be able to update the production site.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Shivanshu replied

    But question was how to update it. I didn't see any updates button. You can refer last screenshot.

  •  2,125
    Opal replied

    Hi,

    You can download from ThemeForest and update via FTP

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Shivanshu replied
    3556290730.png

    It's showing the same version :(

  •  2,125
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    You can download again from ThemeForest. Also, the current version 1.0.4 that means you're using latest version

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Shivanshu replied

    Hi,


    No problem. But there is lot of difference in demo data which theme got imported and shown t your demo site.


    http://arogyamayurvedm.com/product/kaamdoodha-ras-moti-yukt/

    https://preview.themeforest.net/item/medicor-medical-clinic-pharmacy-woocommerce-wordpress-theme/full_screen_preview/23809616?_ga=2.60779565.1600611075.1609752506-2038199342.1608704364 (Demo-4 Product page)


    Why this is happening ?? Am i missing something ??


    Thank you

  •  2,125
    Opal replied

    Hi,

    You can change product layout via Customize > Woocommerce

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Shivanshu replied

    Hi, 

    That I understand. My simple question is, when I imported demo 4 then why it is not exactly the same as shown on theme forest. 

    It's considerably different and lots of UI things are missing. First, I thought it's different version but if version is same why it's different now ??

    And please explain in detail. Don't reply in one word. 

    Thank you 



  •  2,125
    Opal replied

    Hi,

    Please send:

    - Admin info (wp-admin URL, username, password)

    I will check this problem for you. Would you mind if I erase all content and re-import?

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   Shivanshu replied privately
  • Shivanshu replied

    I just notice on your document site that the current version is 1.5.0 but the theme I downloaded is 1.0.4. But in your previous comment said 1.0.4 is the latest version. 


    Would you please explain?



    2705588147.png


  •  2,125
    Opal replied

    Hi,

    Check now please

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Shivanshu replied

    I just notice on your document site that the current version is 1.5.0 but the theme I downloaded is 1.0.4. But in your previous comment said 1.0.4 is the latest version. 

    Would you please explain?

  •  2,125
    Opal replied

    Hi,

    The latest version is 1.0.4, I just received reply from developer.

    I will notify developer to fix documentation

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes