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  Public Ticket #2652196
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  • Mandje started the conversation

    Hi,

    When I scroll on mobile or on desktop version, there is a visual bug.
    A blank box as you can see on video and screenshot below.

    How can I fix that ?

    And how can I hide the "quick view" option below the articles

    Regards

    Attached files:  RPReplay_Final1610038461.MP4
      IMG_4382.PNG

  •  2,123
    Opal replied

    Hi,

    Please send:

    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Mandje replied

    Url : https://2points.fr/beta-1
    login : 2points
    pwd : 7gkg4YcD.7c4stdb8BgF*yxk

  •  2,123
    Opal replied

    Hi,

    I've fixed your issue. Please check your site again.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Mandje replied

    Ok but you disabled the header for mobile version...
    How can I have a version for mobile now :/


    Thanks

  •  2,123
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    You can enable header on mobile and customize it instead of creating 2 headers

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Mandje replied

    Ok,


    How can I enable header on mobile .?


    Thanks

  •  2,123

    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Mandje replied

    Hi,

    Yes I know how to hide or not on mobile.

    But the display between us is different, actually I want 2 headers different because the display on desktop not works correctly on mobile as you can see.

    And when I adapt to mobile display, it's change for desktop too :/

    Regards

    Attached files:  IMG_4481.PNG

  •  2,123
    Opal replied

    Hi,

    I've fixed your issue. Please check your site again.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Mandje replied

    Hi,

    I have a problem, I must to re-import the demo but the page is blank...
    You can see at www.2points.fr/beta
    login : XXXX - pwd : XXXXXX

    I dont know why the import wasn't ok, I havent all pictures files, no slider too :/

    Regards

    Attached files:  Capture d’écran 2021-01-22 à 13.41.15.png

  •  2,123
    Opal replied

    Hi,

    First of all, I'm really sorry have taken long time to reply you due to the weekend.

    Would you mind if I erase all content and re-import?

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes