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  Public Ticket #2669773
Lexrider Theme Installation Errors
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  • Ryan H started the conversation

    Tried to install Lex Rider Theme multiple times but getting errors from the lexrider-core plugin. I’ve tried on the existing site that I plan to install it at, which brought the site down due to errors. I created a brand new fresh site to use as a staging site and the same errors happen. Demo data also does not import. Theme uploads fine, but when installing the required plugins, the errors start, seems to be when installing lexrider-core. When lexrider-core plugin is installed, the following errors are present:

    Notice: Trying to get property ‘ID’ of non-object in /wp-content/plugins/lexrider-core/inc/class-footer-builder.php on line 54

    Notice: Trying to get property ‘ID’ of non-object in /wp-content/plugins/lexrider-core/inc/class-footer-builder.php on line 55

    I am unable to access the Plugins section of the theme after this and get the error: “Sorry, you are not allowed to access this page.”

    If I remove the lexrider-core plugin, the error is resolved.

    Also, demo data does not import and just get a black page as many others have commented.


    Tried Multiple System Configurations, all the same issue:

    PHP: 7.0, 7.1, 7.2, 7.3

    Wordpress: 5.1, 5.2, 5.3, 5.4, 5.5, 5.6

  •  2,123
    Opal replied

    Hi,

    Please send:

    - Screenshots of issues
    - FTP info (server, username, password, port)
    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   Ryan H replied privately
  •  2,123
    Opal replied

    Hi,

    - Please rollback Elementor to 2.9.9 version

    - Please reset all site by using this plugin https://wordpress.org/plugins/wordpress-reset/

    Then, please import again

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Ryan H replied

    This did not fix the issue. I followed the following steps:

    1. Rolled back Elementor to version 2.9.9

    2. Installed the Wordpress Reset plugin, and reset the site

    3. Re-activated the Lexrider Theme

    4. Re-activated the plugins (with the versions specified)

    5. Import Demo data


    Import data looked to work "better" than the first time, but still did not work. There are missing icon sets, missing revolution slider, and errors on importing media (same errors as originally). In addition to these errors, I still get the same error after activating the plugins from the Opal Theme Dashboard in the Install Plugins Menu: "Sorry, you are not allowed to access this page."

    This is not a solution. Please address. Also, this is not a great solution either way. I plan to actually update a live production site that already has a lot of existing media and other data that I need to keep. So reseting the site because the theme installation is broke is not okay. Please advise on what you expect here. I purchased this plugin to update a production site. This theme is broke and needs to have clear guidelines on expected usage (fresh site install, existing site upgrade, etc).

  •  2,123
    Opal replied

    Hi,

    Would you mind if I erase all content and re-import?

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Ryan H replied

    Go ahead, that is fine. Again, this is a staging site that I want to work out the issues with the theme before I update production site with this theme. BUT I need to have a clear path on upgrading. Right now I am under the impression that the theme is broken. I would like to get the theme working with clear directions on how to make it work.

  •  2,123
    Opal replied

    Hi,

    Check now please

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Ryan H replied

    Can you please inform on what changes were made? The demo importer still reported media errors. There are still icon sets that are missing. The pages look "better" but they are still missing items. Accessing the plugin tab from the Opal Theme Menu still returns an access error. Please advise the fix.

  • Ryan H replied

    Is there still support on this or is this being considered as closed?

  •  2,123
    Opal replied

    Hi,

    I did what I showed you. If you can't do it, please send live site and I will help you import demo.

    Or you can use this way https://hungpd.name/how-to-migrate-or-backup-a-website-with-all-in-one-wp-migration-plugin/

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   Ryan H replied privately
  •  2,123
    Opal replied

    Hi, 

    Due to the server changed so you can't import demo images.

    - Please download this version https://drive.google.com/file/d/11QcqrnAULPfi4CBtq6UPySI2iqr8YN4a/view?usp=sharing

    Delete the old one and re-install it

    - Make sure hosting meets system requirements or greater 

    - Then, import demo content again, it should work.

    In case it still doesn't work, please check upload folder permission again 

    https://wordpress.org/support/article/changing-file-permissions/ 

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes