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  Public Ticket #2674172
Not able to Setup with FreshBody Template
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  • DianaRoss started the conversation

    I have installed the theme and setup with FreshBody Template. But it's not importing properly and home page is looking blank. Here you can see: 
    http://ladder.kreativesite.com/
    I have checked backend there is nothing under Elementor for this template. 
    Please help me to resolve this and import properly this template. I will share wp-admin Login if you want.

  •  2,125
    Opal replied

    Hi,

    Please send:

    - Screenshots of issues
    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •   DianaRoss replied privately
  •  2,125
    Opal replied

    Hi,

    - Please rollback Elementor to 2.9.9 version

    - Please reset all site by using this plugin https://wordpress.org/plugins/wordpress-reset/

    Then, please import again

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • DianaRoss replied

    Please refund my purchase.  This did not work the way I expected and I had to move faster, so went another route.  Thanks in advance.

  •  2,125
    Opal replied

    Hi,

    Sorry for that inconvenience.

    Check now please

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • DianaRoss replied

    Good morning,

    I would prefer a refund as I decided to go another direction.  Thanks

  •  2,125
    Opal replied

    Hi,

    You can submit refund request here https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

    Regards,


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes