Okay
  Public Ticket #2674648
PRODUCT PAGE
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  • MICHELLE CAYLEY started the conversation

    the product page is not showing all products, when we publish  new products if more than 6 it will remove one..I have update the woocommerce archive setting to show 12 products but this is still not showing all products (9)

    I have had to save them draft until this is resolved and Iam about to launch new products and need help asap

  •  1,931
    Opal replied

    Hi,

    Please send:

    - Screenshots of issues
    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • MICHELLE CAYLEY replied

    Please confirm what exactly you want screen shots of?

  •  1,931
    Opal replied

    Hi,

    I mean please send:

    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • MICHELLE CAYLEY replied

    Can you please confirm what screen shots you need please so I can get this fixed

  •  1,931
    Opal replied

    Hi,

    You should set that page as Shop Archive https://docs.woocommerce.com/document/woocommerce-pages/

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • MICHELLE CAYLEY replied

    Thank you for your reply, I am not entirely clear with what to do.from your reply

    I think the shop page is currently editing in elementor, ...I presume you mean I should change this to the woocommerce shop page instead? which I dont currently have?....please help to confirm steps to make the changes you suggest

    Regards

    Michelle

  •  1,931
    Opal replied

    Hi,

    Options of Woocommerce in Customize are used for Shop archive page only

    While this page https://www.rebeliss.co.uk/leggings/ is normal page so it can't work as you expected

    Regards,

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • MICHELLE CAYLEY replied

    Hi

    The below does not confirm how to change the current page into a shop page, (its already named shop page) so I presume you mean document attributes/properties? please confirm steps and menu path to change this to the shop page you are referring to..I have just renewed my subscription to have support for this theme and would appreciate a little more information

    Do we edit the page itself? what do we need to do to it if yes?

    Do we have to change the parent on the page/change the template of the page?

    Do we customise layout and change what?

    Do we have to go into woocommerce settings and do what?

  •  1,931
    Opal replied

    Dear mate,

    You edit the shop page and choose element product: https://prnt.sc/yciyzk

    Pls use the shop page default and check again issues.

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/